Faulty Goods No Receipt Wanting Exchange

jezza99963

Hi there hope someone can point me in the right direction, my daughter bought some football trainers and boots from a sports retailer in early December, she paid with cash from her christening.
This week one of the pairs developed a fault, the tongue came away not stitching,
We went down to the shop today and explained the fault and that we didnt have a receipt as we had lost it and she had paid cash.
The said because of this they would not offer anything as we had no proof of purchase, Ive looked on various sites and it seems we do have a valid claim to exchange even without a receipt but I cant find anything specific on legislation.gov.uk. We have ended up buying her another pair as she plays for a team and needs them for training.
Any help of advice would be much appreciated

marliepanda

What sites say you don't need proof of purchase?!

You do. You could have stolen them or bought them second hand from eBay.

And if it's sports direct you have no chance of a goodwill replacement.

jezza99963

its JD
i got the info on the which website, these trainers were only available from JD at the time

wealdroam

jezza99963 wrote: »

Hi there hope someone can point me in the right direction, my daughter bought some football trainers and boots from a sports retailer in early December, she paid with cash from her christening.
This week one of the pairs developed a fault, the tongue came away not stitching,
We went down to the shop today and explained the fault and that we didnt have a receipt as we had lost it and she had paid cash.
The said because of this they would not offer anything as we had no proof of purchase, Ive looked on various sites and it seems we do have a valid claim to exchange even without a receipt but I cant find anything specific on legislation.gov.uk. We have ended up buying her another pair as she plays for a team and needs them for training.
Any help of advice would be much appreciated

The seller does not have to do anything without a proof of purchase.
One of the reasons for this might be - and I am not saying you or your daughter have done this - you could've found these faulty trainers in a rubbish bin and are now looking to 'convert' them into something useful. You have to see the shop's point of view.

Please can you help us by telling us where you have read that you "do have a valid claim to exchange even without a receipt"?

marliepanda

jezza99963 wrote: »

its JD
i got the info on the which website, these trainers were only available from JD at the time

You still need proof you bought them from JD. As above, you could have stole them.

Can you quote or link the which page that says proof of purchase isn't necessary? It may say a receipt isn't, but proof of purchase definitely is.

jezza99963

thanks for your really quick replies, As she paid in cash I cant prove it, but they actually could, we bought 2 pairs in the same transaction so that would show on their accounting/computers I dont want money back just wanted to exchange them. Theyre in mint condition apart from that

jezza99963

i cant post links as im new sorry but i googled this
returning faulty goods without receipt
and its on the which website

neilmcl

jezza99963 wrote: »

thanks for your really quick replies, As she paid in cash I cant prove it, but they actually could, we bought 2 pairs in the same transaction so that would show on their accounting/computers I dont want money back just wanted to exchange them. Theyre in mint condition apart from that

No, all they can prove is there was a transaction for 2 pairs of trainers on a given day. Without proof that YOU purchased these then they really don't have to do anything. Besides it's not up to the retailer to prove anything, it is up to you to prove that you are the consumer and you purchased the goods from them.

marliepanda

http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product

I'm guessing you read this, no receipt does not mean no proof of purchase.

If you have no receipt

If you simply change your mind, the retailer has no legal obligation to give you you money back, should you return an item without a receipt. However, many stores will offer an exchange or credit note, so its always worth asking.
If your goods are faulty and you don't have the receipt, you still have the same rights to a repair, refund or replacement as under the Consumer Rights Act.

neilmcl

jezza99963 wrote: »

i cant post links as im new sorry but i googled this
returning faulty goods without receipt
and its on the which website

Well the Which site is misleading on that count. In order for you to avail yourself of the Consumer Rights Act you must (for obvious reasons) show you are the consumer, hence the requirement for proof of purchase.

marliepanda

jezza99963 wrote: »

thanks for your really quick replies, As she paid in cash I cant prove it, but they actually could, we bought 2 pairs in the same transaction so that would show on their accounting/computers I dont want money back just wanted to exchange them. Theyre in mint condition apart from that

You have no legal rights without some proof you bought them. Get hunting for the receipt