Not enough food at function

naedanger

daytona0 wrote: »

A chinese buffet?

"All you can eat Chinese for £11.99"

Some are absolutely dire/salt-ridden. Some are absolutely divine. Some are in the middle.


A Chinese one? :rotfl:

I think we are taking the analogy a bit too far away from the actual situation.

My point was simply that I would blame the supplier more than the customer for the lack of itemisation within the original contract. My reason being that it is the supplier's business.

Bogof_Babe

susancs wrote: »

In regard to our recent family funeral a bit of a sandwich and a biscuit would not have been much of an offering for family members who left home at 4am to catch a flight, hired a car and drove it into London with only a short time to spare until the funeral mass and burial, bearing in mind that due to family and work commitments they had to leave about 3pm to drive to the airport to give back the hire car and catch an evening plane home. There were 35 family members who flew over and back to Ireland on the day and at least 10 who travelled a distance from other parts of the UK by car to get to the funeral.

Exactly ^ . Some people will have travelled a long way to attend the funeral, and have a long journey home afterwards. They might at least expect enough food to keep hunger at bay for the duration of their long day. It's disingenuous for the caterer to infer that "people don't eat so much at a funeral". They need to review their ideas for future occasions.

Feral_Moon

Whether this poor person paid £1 a head or £20 a head is irrelevant. The amount of food provided was woefully inadequate for 100 people. This club should be named & shamed within its own locality and a reduction of bill as a good gesture move.

JReacher1

Just to clarify did your £1200 buffet also covered the venue as well?

If it did then I don't think it's that expensive. A venue to hold 100 people and a buffet for just over a grand seems reasonable.

Feral_Moon

JReacher1 wrote: »

Just to clarify did your £1200 buffet also covered the venue as well?

If it did then I don't think it's that expensive. A venue to hold 100 people and a buffet for just over a grand seems reasonable.

Why don't you read the comments first then you'll know only £940 is attributable to the buffet food. Which is actually a vast amount considering the quantity of food supplied.

Bordeuax

Feral_Moon wrote: »

Why don't you read the comments first then you'll know only £940 is attributable to the buffet food. Which is actually a vast amount considering the quantity of food supplied.

what is wrong with you?

unholyangel

I was waiting till I got home to post this as its quite lengthy and my phone isn't that great copy & pasting.

Obviously not going to say it definitely applies, but given the information below, I think its fairly reasonable to say that there is a strong chance of such information influencing the average consumers economic behaviour and thus, not providing the information could very well be a misleading/unfair commercial practice.

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/284442/oft1008.pdf

7.6 These are actions that mislead by:
• containing false information OR deceiving or being likely
to deceive the average consumer (even if the information
they contain is factually correct),17
and
• the false information, or deception, relates to one or more
pieces of information in a (wide-ranging) list (see below),
and
• the average consumer takes, or is likely to take,
a different decision as a result.

7.7 The list of information mentioned above includes the main
factors consumers are likely to take into account in making
decisions relating to products, for example the main
characteristics of the product and the price or the way it is
calculated. The full list follows:
(a) the existence or nature of the product,
(b) the main characteristics of the product
(c) the extent of the trader’s commitments
(d) the motives for the commercial practice
(e) the nature of the sales process
(f) any statement or symbol relating to direct or indirect
sponsorship or approval of the trader or the product
(g) the price or the manner in which the price is calculated
(h) the existence of a specific price advantage
(i) the need for a service, part, replacement or repair
(j) the nature, attributes and rights of the trader or his agent
(k) the consumer’s rights or the risks he may face.
The ‘main characteristics of the product’ include:
(a) availability of the product
(b) benefits of the product
(c) risks of the product
(d) execution of the product
(e) composition of the product
(f) accessories of the product
(g) after-sale customer assistance concerning the product
(h) the handling of complaints about the product
(i) the method and date of manufacture of the product
(j) the method and date of provision of the product
(k) delivery of the product
(l) fitness for purpose of the product
(m) usage of the product
(n) quantity of the product
(o) specification of the product
(p) geographical or commercial origin of the product
(q) results to be expected from use of the product
(r) results and material features of tests or checks carried out
on the product.

Have highlighted all the possible classifications that may apply to OP's circumstances.

I dont think the restaurant menu analogy is as relevant as it could be. You may ask whats on the menu, but do you ask them what size the portions are? How many potatos/chips you'll get, what size of chicken breast etc?

JReacher1

Feral_Moon wrote: »

Why don't you read the comments first then you'll know only £940 is attributable to the buffet food. Which is actually a vast amount considering the quantity of food supplied.

Im looking at the whole cost.

A wake for over 100 people costing £1250 is not that expensive.

markfj

I'm a chef myself and work for a well known hotel chain:

We have several options available to customers for funerals:

I.e Menu 1 - Lemon cakes, banana cake, Sandwiches
menu 2 - lemon cakes, banana cake, sandwiches, sausage rolls, quiche
etc

When I'm catering for funerals, which is fairly often, if I knew 100 people were coming I'd cater for:

100 Rounds of sandwiches, so 100 cut into 4 = 400 mini triangles
100 sausage rolls (at least normally more)
100 Portions of quiche (at least)
and at least 100 portions of each of the cake.

Espescially at funerals when people are already down... Ive catered fo a funeral recently and put out plenty of food for what is normally considered ok for tat amount of people, but they asked for more, so we put out more.

To me in all honesty, in sounds like you had a lazy or understaffed Kitchen and unhelpful front of house staff. If you had mentioned at the time there wasn't enough food, then more should have been supplied (within reason of course)

I've never worked anywhere as a chef where kitchen staff have ran out of food for a buffet, they should over cater, not under especially for buffet events

JReacher1

markfj wrote: »

I'm a chef myself and work for a well known hotel chain:

We have several options available to customers for funerals:

I.e Menu 1 - Lemon cakes, banana cake, Sandwiches
menu 2 - lemon cakes, banana cake, sandwiches, sausage rolls, quiche
etc

When I'm catering for funerals, which is fairly often, if I knew 100 people were coming I'd cater for:

100 Rounds of sandwiches, so 100 cut into 4 = 400 mini triangles
100 sausage rolls (at least normally more)
100 Portions of quiche (at least)
and at least 100 portions of each of the cake.

Espescially at funerals when people are already down... Ive catered fo a funeral recently and put out plenty of food for what is normally considered ok for tat amount of people, but they asked for more, so we put out more.

To me in all honesty, in sounds like you had a lazy or understaffed Kitchen and unhelpful front of house staff. If you had mentioned at the time there wasn't enough food, then more should have been supplied (within reason of course)

I've never worked anywhere as a chef where kitchen staff have ran out of food for a buffet, they should over cater, not under especially for buffet events

How much do you charge for this? If I hold a wake at your venue for 100 people will this cost me less than £1250 including venue hire?

Also if you work for a large hotel chain then due to economies of scale your costs will be lower than a small independent golf club.

It's not really a fair comparison.