e10 meter-sorry longish post

baywood_2

Can some of you kind people help me, i have a friend who is in a bit of a mess and i am trying to help. She is with utility warehouse ( thats a nightmare in itself) but cant leave due to owing them some money. She told me her bills were very high but she has no clue about meters etc. the meter at her house was installed by Eon before she switched. She was on economy 7, then following a small fire in the box caused by faulty meter, eon came out out new meter in, but person fitting it said i dont have the right meter so i have fitted a different one. She has thought no more about it, then switched to UW, but now questioning her £150 a month electric bill. I had a look at her meter today and it is a E10 meter. My question is- could they have E7 on an E10 meter? She rang Eon to see if they could help the said they couldnt help, and UW are pretty useless too. She is in 3 bed semi with storage heating but all out during school hours TIA

thozza

You might get a better response in the main energy forum

http://forums.moneysavingexpert.com/forumdisplay.php?f=13

Where there are more posts about metering, this forum is for off grid LPG, oil solid fuel etc.

baywood_2

I have re posted, thank you

wavelets

baywood wrote: »

Can some of you kind people help me, i have a friend who is in a bit of a mess and i am trying to help. She is with utility warehouse ( thats a nightmare in itself) but cant leave due to owing them some money. She told me her bills were very high but she has no clue about meters etc. the meter at her house was installed by Eon before she switched. She was on economy 7, then following a small fire in the box caused by faulty meter, eon came out out new meter in, but person fitting it said i dont have the right meter so i have fitted a different one. She has thought no more about it, then switched to UW, but now questioning her £150 a month electric bill. I had a look at her meter today and it is a E10 meter. My question is- could they have E7 on an E10 meter? She rang Eon to see if they could help the said they couldnt help, and UW are pretty useless too. She is in 3 bed semi with storage heating but all out during school hours TIA

I don't know if UW even supports E10 ... and if so which version?

E10 styles vary by region and are eseentially a legacy tariff that the legacy supplier is forced to support ... but no one else has to.

The trouble your friend my now have is that as she has switched from the legacy supplier, the legacy supplier is under no obligation to take her back.

Suppliers are aware of an E10 meter being present as the MPAN is different (some even have 2 MPANs) - the MPAN is not generally supported by any other supplier.

Customers with E7 will have a single MPAN and it will be one that (almost) all suppliers support. Heaters designed to work on E10 won't work very well on E7 ... or will cost a small fortune to run as you will need to use some very expensive "normal" rate electricity.

baywood_2

Apologies if this sounds silly, but is there any way the meter was set up to deliver economy 7 rather than e10, as she was n economy 7 before the meter was switched ? And this situation then could be the cause of the larger bills?

Robin9

Can you post some actual readings please from the last 12 months - units against which register (low/high or 1/2) - does the bill say E7 as the tariff