Wooo, up yours BarclayCard!!

Dylanwing

The call was hardly top notch rude, and I doubt that the call centre dude lost a lot of sleep over it. In recent Months I have had some debates with Sainsburys, and in the past with many a Financial Institution, and I can honestly say that they have spoke to me in a far worse manner than that. I agree that it's not the fault of the CC dudes, but if a Bank provides a rubbish service, they are the 'front-line troops' who get the stick. And they always tell you 'That there isn't a Manager you can speak to', so presumably they are in charge, so they have to take responsibility.

CTT_2

Dylanwing wrote: »

The call was hardly top notch rude, and I doubt that the call centre dude lost a lot of sleep over it. In recent Months I have had some debates with Sainsburys, and in the past with many a Financial Institution, and I can honestly say that they have spoke to me in a far worse manner than that. I agree that it's not the fault of the CC dudes, but if a Bank provides a rubbish service, they are the 'front-line troops' who get the stick. And they always tell you 'That there isn't a Manager you can speak to', so presumably they are in charge, so they have to take responsibility.

Did you know that if you go to the Doctor and you tell him/her you are suffering from work related stress and the doctor is aware you work in a call centre you will be signed off for three months. Perhaps when we decide to have a go at the next DUDE we should keep this in mind. No doubt the reason we have to wait so long is because the advisors are off with stress.

CTT_2

CTT wrote: »

Did you know that if you go to the Doctor and you tell him/her you are suffering from work related stress and the doctor is aware you work in a call centre you will be signed off for three months. Perhaps when we decide to have a go at the next DUDE we should keep this in mind. No doubt the reason we have to wait so long is because the advisors are off with stress. Still never mind the staff are there to be being shouted at.

udydudy

UK007BullDog wrote: »

.......Everyone has a right for a good working environment (except for the debt collectors who hound people into suicide).

On one hand you say dont be rude but then you say its ok with debt collectors....mind you...barclays call centre guys(or any other bank) are not exactly doing their job when they hard sell debt to people in debt.. as if they do not know what they are doing!!! if they are right in hard selling more debt to already badly indebted people... debt collectors are only doing their job collecting money from people who blew money they cant repay!!.

hell as much as I am not in debt that I cannot repay9thank god for that..) I do not have sympathies for the people who hard sell debt just to earn their commission.

I do not say anyone has a right to be rude but well my reaction to these hard sellers is...!!!!!! off... if you can ruin my life I have a right to ruin a few seconds of yours too...

ofc ourse this does not let those guys who keep taking on debt to finance their lavish uunaffordable lifestyle either.. they are equally to blame...

btw barclays is one of the reasons for the Sub prime debt crisis. and when this crisis explodes..(yeah it is yet to explode) they are going to enough write offs in their books...

Serves barclays right... I cancelled my barclays card few months backl and am now moving all my savings off barclays after having skimmed 12.5% on savings and 6.35% on ISA for a year!!! now in these tough times of raising short term money serves them right for not taking care of customers!!..

BYE BYE BARCLAYS...

winnit_2

good for you for being rude if they cant take a simple instruction to close the account then tough on them good luck in becoming that step closer to that magical feeling of being debt free live long and prosper my friend :beer:

Dylanwing

Did you know that if you go to the Doctor and you tell him/her you are suffering from work related stress and the doctor is aware you work in a call centre you will be signed off for three months. Perhaps when we decide to have a go at the next DUDE we should keep this in mind. No doubt the reason we have to wait so long is because the advisors are off with stress.

So, how is all that the fault of the customer? Is it our fault that the Banks will not let you talk to anyone senior? Is it our fault that the Banks give these dudes a script and tell them to apply it rigidly? Is it our fault that they are not allowed to use common-sense solutions to simple problems? Are customers really the call-centre Managers responsible for health and safety and staff welfare?
As you may guess, I totally disagree with you - If the call-centre staff are suffering stress, then look at the concept and how they are managed, and don't blame customers! The Banks set them up to save money, so if things are not right, it is THEIR responsibility.

inmypocketnottheirs

Dylanwing wrote: »

So, how is all that the fault of the customer? Is it our fault that the Banks will not let you talk to anyone senior? Is it our fault that the Banks give these dudes a script and tell them to apply it rigidly? Is it our fault that they are not allowed to use common-sense solutions to simple problems? Are customers really the call-centre Managers responsible for health and safety and staff welfare?
As you may guess, I totally disagree with you - If the call-centre staff are suffering stress, then look at the concept and how they are managed, and don't blame customers! The Banks set them up to save money, so if things are not right, it is THEIR responsibility.

Never a truer word spoken.

youknowwho

I think your attitude was disgusting. It takes nothing to be polite. You could have spoken with a bit of respect. The reason why people slag off call centres is because of customers like you being rude for no reason, there is very little collegue retention because the job is made hard by people who are ashamed of their debt so they are just rude when they ring up. A little curtosy for each other, its not like it was him who made you pay late in the first place was it? or dragged you to the shops to run up a bill? hmm? He was just earning a living like the rest of us, would you have preferred him to be on the dole and wasting tax pyers money? or in a job, whatever it may be. And you say you have a second job, correct? Where, in a bar? deleivering papers? we all do jobs we don't like to earn money, and i think you are in no position to slander other peoples jobs.Treat people the way you want to be treated. Check out the Sig!.

Joto_2

Maybe the guy you spoke to so rudely was there as most people who work are, to pay his bills, provide for his family and hopefully have a little left over at the end of the month for a few extras - but, well done if it made you feel better.
I personally feel your attitude stinks - but that's my opinion and you're welcome to yours.
Don't get me wrong I'll always argue my corner , but I wouldn't dream of taking it out on the poor person who had the misfortune to answer my call. I think most of us would agree that politeness costs nothing and keeping to a calm and rational argument always is more effective than shouting your mouth off. That said I don't think what you said was particularly wrong, and it does really feel good when you pay off your bills, it was your attitude posted on here that has got most peoples back up. This site is all about beating the system, not the poor guy who has the misfortune of working for the company.

trickytrolleys

i currently work in a call centre and have always worked in customer services and believe me the OP was nowhere even near rude and if he was its normally water off a ducks back anyway, we've heard it all i'm afraid :cool:

I recently had a rather irate man who i put the phone down on and when the call was listened to he was threatening to slit our throats :eek: we all found it rather amusing