Wooo, up yours BarclayCard!!

ad44downey

No need to feel bad. "Only doing their job" is no excuse for being employed in an industry that shafts people and profits from their misery on a daily basis.

HeadInSand_2

Al_Mac wrote: »

To be honest it is numpties like you who make it hard for call center workers.

People take the jobs that are available, not because they chose to do such a $hity job. You wind them up, then they start acting like little dictators. Don't and they then tend to be as helpful as they can.

No doubt you'll be making sure you keep your finances under control. I doubt it, then you'll be back moaning about another company. But of course never ever your fault or responsibility.

Now I feel better. Goodbye loser.

Haha That cheered me up too, hard day in the call centre eh?

UK007BullDog

To original poster: No one forced you to take up the credit card. You decided you wanted one and use it.

I too have a barclaycard but make shure I pay it on time by being organised and have reminders set up to remind me of my payments that I have to make.

As for call centre staff, they have to do what they have to do, just like anyone else.

Stephen_Leak

HeadInSand wrote: »

Just called and cancelled

Them: "Why do you want to cancel?"
Me: "Because Barclaycard are bullies and also charged me £12 for being a day late with a payment earlier this year"
Them: "Would you consid..."
Me: "No, just close it"
Them: "But we can..."
Me: "No, I'm telling you to close it, so close it"

A few pauses and then he did as I asked, I was intentionally unpleasant (I'm generally a polite chap!), I know it wasn't his fault personally but it was nice telling them what to do for a change, they finally have no say over my life

I worked for 28 years in customer service, dealing with ever more serious and complicated complaints on the telephone. Whilst I never actually worked in a call centre as such, I ended my career in call centre management.

In view of all of this, I actually would consider the above transcript as quite reasonable. We used to measure our "best" calls using the Richter Scale!

HeadInSand_2

UK007BullDog wrote: »

To original poster: No one forced you to take up the credit card. You decided you wanted one and use it.

I too have a barclaycard but make shure I pay it on time by being organised and have reminders set up to remind me of my payments that I have to make.

As for call centre staff, they have to do what they have to do, just like anyone else.

"To original poster: No one forced you to take up the credit card. You decided you wanted one and use it. "

Did I say otherwise? Doesn't mean I'm not allowed to feel mildly victorious after paying it off.
"I pay it on time"
As I do now (keeping finances in order, hence how I've managed to clear a grand in a couple of months and will do with the others), hence the reason a lot of us are here, I'm still young and have learnt from my mistakes. I also make sure I know how to spell correctly.
Boohoo for the call centre chap, I'm sure he'll have a sleepless night tonight after taking my call refusing his sales approach and being short with him.

HeadInSand_2

Al_Mac wrote: »

Never worked in one, never been that unlucky. Treat people as you like to be treated, until they prove they don't deserve it. You'll find things much nicer.

If I try and push something on someone after they say they don't want it then I'd expect a harsh response, so indeed I am treating people as I'd like to be treated. Thanks for the clarification and endorsement of my actions.

Lavendyr

Maz3374 wrote: »

I think you earned the right to be unpleasant! Well done you!!

Since when has anyone ever *earned* the right to be rude to another person??

Do as you would be done by.

UK007BullDog

HeadInSand wrote: »

"To original poster: No one forced you to take up the credit card. You decided you wanted one and use it. "

Did I say otherwise? Doesn't mean I'm not allowed to feel mildly victorious after paying it off.
"I pay it on time"
As I do now (keeping finances in order, hence how I've managed to clear a grand in a couple of months and will do with the others), hence the reason a lot of us are here, I'm still young and have learnt from my mistakes. I also make sure I know how to spell correctly.
Boohoo for the call centre chap, I'm sure he'll have a sleepless night tonight after taking my call refusing his sales approach and being short with him.

I am so sorry that I forgot to spell check my reply.
But I will not get into a fight on this matter about your debts. Good thing is that you are dealing with your debts. Just your attitude needs a bit re-adjusting dealing with 3rd party people. If it were not for banks lending us all money we needed for something, and which we do not have saved up somewhere, we would be pretty stuffed. Right?!

The call centre guy was just doing his job. I am sure he is sick and tired of having to push sales, but might not have a choice as it might be the only reasonable job in his area. Also from your transcript it seems he spoke English well, so you did not have to deal with a foreigner.

I also just would like to point out that when I worked in a technical support centre (beginning of the 90's when the outsourcing craze begun) and the company started to outsource the jobs to India and some of the staff came to us in the UK for training. When they went back home what do you think they thought of our clientèle? Clients were mostly staff from financial institutions worldwide. They thought that UK people were the rudest and most uncouth people on the planet!!!!! Followed by the Americans. Quite a few quit their jobs as they were not used to deal with the aggression. Now they are as they were trained later on to deal with it, hence them not moving off their script and not being a bit more flexible. But I guess some people do not care what image they portray towards others. But every phone call is recorded on voice recorder and the notes on the system the staff make. I used to hang up on people who got too rude after I warned them. Got pulled up a few times by management but after they read the notes and listened to the conversation they said "well done" for not putting up with filth like that. Everyone has a right for a good working environment (except for the debt collectors who hound people into suicide).

CTT_2

HeadInSand wrote: »

Just called and cancelled

Them: "Why do you want to cancel?"
Me: "Because Barclaycard are bullies and also charged me £12 for being a day late with a payment earlier this year"
Them: "Would you consid..."
Me: "No, just close it"
Them: "But we can..."
Me: "No, I'm telling you to close it, so close it"

A few pauses and then he did as I asked, I was intentionally unpleasant (I'm generally a polite chap!), I know it wasn't his fault personally but it was nice telling them what to do for a change, they finally have no say over my life

No doubt being deliberately rude to the advisor gave you great satisfaction. The guy is only trying to earn a crust of bread like so many of us and behaving in such a childish manner puts you in a very poor light.

If you had spoke to me in that manner I would have just lost the call.

Stephen_Leak

I still cannot see what all the fuss is about here - from my 28 years of experience in telephone customer service and call centre management, the above call was "forceful", but well within acceptable limits.

I have known of staff even receiving death threats!