HSBC Having On-line Banking Problems Again?

Rich2808

Payroll day - same timing as last month more or less.

Attack on the day most transactions are going through - they aren't stupid.

badger09

App is working ok for me on ios:)

steve65e

Still down, and @HSBC_UK has just tweeted that they are working with the authorities to pursue the criminals responsible.

How convenient to have some criminals to blame this time, rather than their own inadequacies.

worldtraveller

Still down at 14:22

Oblivion

Just managed to log in ok.

Chaykin

For those we still can't log in - try going through https://www.saas.hsbc.co.uk/

colsten

Chaykin wrote: »

For those we still can't log in - try going through https://www.saas.hsbc.co.uk/

As before, folks: nobody should ever log into their bank account via anything but the official bank's URL.

If https://www.saas.hsbc.co.uk/ was a URL HSBC wanted you to log in through, they would have put a message up on their website or their Twitter about it.

pathtofreedom

Unless you really need to do something online today then I wouldn't recommend to keep checking. You're basically contributing to the delay and problems. This is because on any website when it is in the main stream media, people worry and try and check if it works for them or not. When companies decide how many servers they need, how to load balance etc, it is based on what they estimate peak usage to be. They won't have set it up so that every single customer can login at exactly the same time, as there wouldn't be a situation that would happen for a bank really. They would just base that round peak times eg pay days and even then every customer they have might not check their account that day, and not all at exactly the same time. So there is no point them having to pay for all those extra servers, electric etc etc just for a situation like this.

If it is a ticket website like for glastonbury or something, they will run their websites in a different way to rent extra capacity at a peak time, eg new tickets going on sale, but they wouldn't pay for them all year round, as apart from that one day they wouldn't get a million people trying to login at the same time.

So if you're looking to see if it is working, just to see, you are contributing to the problems, by having millions of people all trying to login at once to a system that was never designed to work that way. Once the panic settles, or people get bored trying to login, the free capacity will increase and services will return to normal.

What has happened today could and does happen to lots of major websites, either maliciously by bots hijacking infected laptops to cause the over load, or in the case of ticket sale examples due to unprecedented demand.

So people saying this is the final straw etc, I would think unless you're going to choose a tiny bank, and even that that would have it's own problems, there is nothing to say this might not happen to natwest, rbs, Barclays or any other big name next week. Payment issues are a different problem, but what is happening today could happen to anyone, especially when it is being publicised so much which will just make the problem last longer as people worry without understanding.

GingerBob_3

Interesting! Couldn't get on the HSBC site when accessing the 'net via my foreign-based VPN connection, so I went back to my ISP direct and bingo, I'm on. They obviously don't like foreigners.

Bloomberg

ElusiveLucy wrote: »

Time to switch accounts I think. I've been with HSBC all my adult life but am fed up with this.

Do you regularly have issues with HSBC on line banking?
My partner uses HSBC and today was the first time I have heard her complain about any problems?


I left HSBC about three years ago and went to Barclays and have never looked back.