John Lewis bad plumbing floods garage

Blackbeard_of_Perranporth

Jon_Lewis_Clowns wrote: »

Just connected the hose, that came loose and the mains water gushed out in the garage, lucky nothing's in there.
The description is as clear as brevity permits, they've arrived at their view from a picture which shows the loose hose and are saying it could be a build up of high water pressure. I'm saying at least come and physically investigate. They've said they'll pay for a plumber that I have to arrange to fix it. So we've gone from a replacement washing machine to "it's not John Lewis, we'll pay for your plumber but we're not interested, thanks for the money though" except without the thanks.
If the installers blame a blatantly leaning fridge on "the walls not straight" how can I be sure anything they've done is ok? The fridge was wonky, the washing machine hose came off which just leaves the dishwasher in the kitchen.
Daft thing is our home insurance is with John Lewis...with flood insurance.

So you have a washing machine fitted in an external location with no means of isolating the supply locally. If I was the fitter who plumbed your washing machine, I would have refunded you the fitting fee, as I would not want to be responsible for fitting the item in an external location.

unholyangel

Alter_ego wrote: »

Unlikely though in a rubber/plastic washing machine hose. But hey ho.

Washing machine hose could be plastic/rubber - pipes might not be.

Could be there has been a blockage in the pipes or at the place where the hose connects which lead to a build up of pressure behind the blockage and led to the hose disconnecting. Or if there was water remaining around the join area, perhaps it froze and weakened the grip the hose had on the pipes - so that the pressure from the water inlet caused it to come off.

Could theorise all day but what ones are possible/likely will depend on detailed circumstance.

I mean a washing machine isn't difficult to install. You can do it with no experience or training.

ceredigion

unholyangel wrote: »

Washing machine hose could be plastic/rubber - pipes might not be.

Could be there has been a blockage in the pipes or at the place where the hose connects which lead to a build up of pressure behind the blockage and led to the hose disconnecting.

No a blockage cannot increase the water pressure, There may be a reduction in flow rate but the pressure is set by the system and is constant .

unholyangel wrote: »

Or if there was water remaining around the join area, perhaps it froze and weakened the grip the hose had on the pipes - so that the pressure from the water inlet caused it to come off.

No there is always water around the joint area. If and it is a never going to happen if. It froze which somehow dislodged the O ring seal or loosened the joint it would weep and drip. However the OP said it came off and flooded the garage . That would require 15 full rotations by an inanimate object with no external force !

unholyangel

ceredigion wrote: »

No a blockage cannot increase the water pressure, There may be a reduction in flow rate but the pressure is set by the system and is constant .


No there is always water around the joint area. If and it is a never going to happen if. It froze which somehow dislodged the O ring seal or loosened the joint it would weep and drip. However the OP said it came off and flooded the garage . That would require 15 full rotations by an inanimate object with no external force !

Ever put your finger on the opening of a tap or hose while water is coming out? The water will continue to try and flow and so creates a pressure against the blockage. Even on a slower flow rate, when you put your finger up to close the hole, water will spurt out in a finer stream and although the volume of water stays the same, the rate at which it flows does not. Its because the same volume of liquid now has a fraction of the space to escape.

You'll find connections are watertight. There is no water in the connection itself or there would be no seal. Something breaks that seal and water starts to escape. There may be water around the connection, but not in it (iyswim).

What system (or rather, which bit of the system) are you speaking of setting pressure?


I'll repeat what I said above though.

Could theorise all day but what ones are possible/likely will depend on detailed circumstance.

Jon_Lewis_Clowns

There's a valve on the main water pipe to the washing machine, just turned that off to stop the leak.
Apologies new to the forum, don't know how to post a pic (icon I thought it was asks for an url) The hose does go onto a metal pipe but it's a decent clamp at the end of the hose. Certainly better than anything I've seen in a longtime but I'm no expert. The temperature could have dropped last week, this happened Wednesday night but there wasn't exactly ice everywhere. As for the fridge they straightened it, after umming and arring for a bit, honestly it was comical. Less comical Wednesday night though.

Jon_Lewis_Clowns

There was definitely no sign of a blockage

Jon_Lewis_Clowns

If we look at the customer service issue here's a quick rundown. My partner phones immediately, after an hour gets offered a replacement washing machine. I message a complaint and set of pictures via Facebook the same night. Thursday morning I get a phone call from Jon Lewis, they're cancelling the delivery and sending out an engineer to replumb the one we've got. Thursday evening I get another phone call, they've looked at it again and have decided it's not their installation so they won't attend, if we want to arrange a plumber they'll pay for it. I ring John Lewis today (Friday) to confirm this and they say no, actually John Lewis now do want to send an engineer out to investigate to see if it's their fault. I say I'm fed up with being messed around, I'm getting a plumber like they said before. Now is that really the customer service you'd expect from the highly reputable John Lewis??

wealdroam

Jon_Lewis_Clowns wrote: »

Apologies new to the forum, don't know how to post a pic (icon I thought it was asks for an url).

You need to upload your picture to a picture hosting website - photobucket is one but there are many others - and use the url of the pic on your chosen host.

However, as you are a new poster here you will not be able to post that url until you have made a few more posts.

Jon_Lewis_Clowns

Apologies, above "decided it's not their installation" should read "at fault". In other words they don't think they messed it up.

neilmcl

Jon_Lewis_Clowns wrote: »

If we look at the customer service issue here's a quick rundown. My partner phones immediately, after an hour gets offered a replacement washing machine. I message a complaint and set of pictures via Facebook the same night. Thursday morning I get a phone call from Jon Lewis, they're cancelling the delivery and sending out an engineer to replumb the one we've got. Thursday evening I get another phone call, they've looked at it again and have decided it's not their installation so they won't attend, if we want to arrange a plumber they'll pay for it. I ring John Lewis today (Friday) to confirm this and they say no, actually John Lewis now do want to send an engineer out to investigate to see if it's their fault. I say I'm fed up with being messed around, I'm getting a plumber like they said before. Now is that really the customer service you'd expect from the highly reputable John Lewis??

So in summary, they ARE sending out an engineer within a matter of days reporting the issue, after a little confusion probably caused by you posting pics and possible misleading info on FB. Not really that bad CS is it.

Have you considered that maybe if you had left it as is once JS immediately offered a replacement machine rather than rush to complain on social media and muddy the waters it may well have been sorted by now.