John Lewis bad plumbing floods garage

wealdroam

unholyangel wrote: »

Are you sure on that? I know the six month rule applies to goods, but theres no similar provision in the sections relevant to services.

Given it was the service and not the goods that are suspected to be faulty, OP may find they need to prove they were negligent (unless I overlooked the provision which is possible as its been a looong day).

Err... maybe not.

I wonder if JL know that?

paddyrg

Have you taken a spirit level (aka bubblestick - what a brilliant name for it! Heard it in Birmingham and have to say it's stick with me) to the fridge, should be pretty easy to demonstrate if it's level (and pretty easy to remedy, too). Bubblesticks start at a quid in pound shops - not the world's greatest but perfectly functional for such a job!

Blackbeard_of_Perranporth

My house insurance will not pay out if the washing machine is located in the garage, and the garage is not heated. As there was a cold snap a few days ago, the joints were liable to become loose during this period, hence the flood.
And most insurance policies not require that the house is heated when uninhabited to around 10 to 12C

Alter_ego

Blackbeard_of_Perranporth wrote: »

As there was a cold snap a few days ago, the joints were liable to become loose during this period,

Could you explain that please?

Fosterdog

Alter_ego wrote: »

Could you explain that please?

Without trying to put words in BoP's mouth, I read it as it is well known that pipes can freeze during freezing temps, frozen pipes can work loose or burst from pressure and expansion. We have just had a particularly cold few days with temps dropping below freezing, this washing machine is kept in a garage which we are assuming is unheated so the problem may not be an installation fault but a frozen pipe fault due to the location it is being kept in.

Poppie68

Fosterdog wrote: »

Without trying to put words in BoP's mouth, I read it as it is well known that pipes can freeze during freezing temps, frozen pipes can work loose or burst from pressure and expansion. We have just had a particularly cold few days with temps dropping below freezing, this washing machine is kept in a garage which we are assuming is unheated so the problem may not be an installation fault but a frozen pipe fault due to the location it is being kept in.

The above could very well be correct as the machine had been in place for 10 days without any issues.

Alter_ego

Fosterdog wrote: »

Without trying to put words in BoP's mouth, I read it as it is well known that pipes can freeze during freezing temps, frozen pipes can work loose or burst from pressure and expansion. We have just had a particularly cold few days with temps dropping below freezing, this washing machine is kept in a garage which we are assuming is unheated so the problem may not be an installation fault but a frozen pipe fault due to the location it is being kept in.

Unlikely though in a rubber/plastic washing machine hose. But hey ho.

Fosterdog

Really not that unlikely, the hose itself may be quite strong and be able to cope with expansion but the ends are going to be plastic or metal and will be weak spots.

ceredigion

Jon_Lewis_Clowns wrote: »

Just connected the hose, that came loose and the mains water gushed out in the garage, lucky nothing's in there.
The description is as clear as brevity permits, they've arrived at their view from a picture which shows the loose hose and are saying it could be a build up of high water pressure. I'm saying at least come and physically investigate. They've said they'll pay for a plumber that I have to arrange to fix it. So we've gone from a replacement washing machine to "it's not John Lewis, we'll pay for your plumber but we're not interested, thanks for the money though" except without the thanks.
If the installers blame a blatantly leaning fridge on "the walls not straight" how can I be sure anything they've done is ok? The fridge was wonky, the washing machine hose came off which just leaves the dishwasher in the kitchen.
Daft thing is our home insurance is with John Lewis...with flood insurance.

Can you post the picture on here please

Blackbeard_of_Perranporth

Poppie68 wrote: »

The above could very well be correct as the machine had been in place for 10 days without any issues.

So has the plumbing inside my house been in place a damn sight more than ten days, like around 14 years. Yet two weeks ago on a cold snap, a leak was found under the sink. I fixed this.

How, can a washing machine, plumbed in an unheated garage be safe from freezing temperatures?