Have Santander misadvised me? And what can I do about it?

grumbler

If everything is just about signing some agreements, what exactly are these so called 'advisors' paid for besides (mis)selling customers the products that they don't need? All the information and the agreements are available either online of by post.

BTW, although I hate this PPI reclaiming orgy, all 'agreements' were signed and dusted too.

Alleged misselling and signed agreements are absolutely separate issues despite your unsubstantiated belief that misselling can be for verbal agreements/contracts only.

Nowhere did I say that the OP should 'hide' behind misselling - mainly because of the lack of evidence. However, I do believe that incompetence and unprofessionalism have to be dealt with and punished. An ignorant 'advisor' is worse than no advisor at all in a branch.

the-baby-beatbox

Thanks grumbler.

colsten - I didn't ask for your opinions in a personal capacity. I'm asking for advise as to what to do next. I am quite obviously not lying, as I wouldn't wish this situation upon myself or anyone else.

I did sign the contracts, but I would never have done it had I have not been explicitly advised that my overdraft would not be cancelled. I think I will struggle to prove anything though as I met with the advisor in person, rather than over the phone etc so there will be no record of the conversation.

The advisor knew the balance of my loan, overdraft and credit cards and still insisted that it would all be ok, knowing full well that I wouldn't be able to access £2000 to pay off the overdraft.

I have settled up with Natwest for the missed loans, and registered a formal complaint with Santander.

I guess the issue I have now is how to get my credit history/score whatever it is back into a healthy state so that I have any chance of getting a mortgage in the future. Is this just a case of paying everything off in a timely manner?

Thanks for your help

jimjames

colsten wrote: »

I don't need to say "you have not been mis-advised" to express that there was no mis-advice in my opinion. If somebody signs a switch agreement and ignores switch confirmation letters, they shouldn't be surprised that their account got switched, and can't hide behind having been given wrong advice.

I have switched at least 5 times in the last 12 months. On EVERY occasion I have received a very clear letter from the bank stating that my account would be closed and that if I didn't want this to happen to contact them immediately.


I'm not sure how much clearer they can be with their documentation. If I'd been told otherwise I'd certainly be on the phone to check it if the letter wasn't what I was expecting.

the-baby-beatbox

Ok –!as I've said, I understand this, but I was explicitly told to ignore letters from Natwest as my account would not be closed.

The only thing I have actual evidence of is Santander failing to adhere to the switch guarantee so I can go with that.

I have filed a formal complaint about the situation with the advisor and I at least want it to be investigated.