Have Santander misadvised me? And what can I do about it?

Flobberchops

Tangentially related, my mother in law recently switched to Santander and also encountered a problem in that Santander decided they couldn't/wouldn't transfer DDs for her and told her to do that herself. In pretty clear breach of the Switch Guarantee, surely?

colsten

Flobberchops wrote: »

Tangentially related, my mother in law recently switched to Santander and also encountered a problem in that Santander decided they couldn't/wouldn't transfer DDs for her and told her to do that herself. In pretty clear breach of the Switch Guarantee, surely?

If your MIL signed the agreement for a full switch and not all her DDs were transferred, she would clearly have a case under the CASS Guarantee.

If MIL said she wanted to keep her old account, then Santander probably couldn't help as looking at their website, they don't appear to offer partial switches.

the-baby-beatbox

Quite obviously not looking for tea and/or sympathy. I have plenty of that outside of here.

I'm asking two very clear questions; have Santander misadvised me? And if so, what can I do about it?

The AP thing is really frustrating as I was clearly given the wrong advise there, or I would never have agreed to it.

colsten

the-baby-beatbox wrote: »

Quite obviously not looking for tea and/or sympathy. I have plenty of that outside of here.

I'm asking two very clear questions; have Santander misadvised me? And if so, what can I do about it?

The AP thing is really frustrating as I was clearly given the wrong advise there, or I would never have agreed to it.

See post #9 in this thread.

grumbler

#9 was the OP's post.

Yes, Santander misadvised the OP. Most likely they will deny this. If so, what can be done depends on what can be proven. Without proofs the only what can be done is a formal complaint.

colsten

grumbler wrote: »

#9 was the OP's post.

I know. I thought they might have forgotten about that post.

grumbler wrote: »

Yes, Santander misadvised the OP.

Were you at the meeting with the OP? Will you next suggest the OP was forced by Santander to sign a switch agreement? And forced by Santander to ignore the switch confirmation letter from Santander? And also forced by Santander to ignore the "sorry you are leaving" letter from Natwest?

grumbler

colsten wrote: »

Were you at the meeting with the OP?

No. The OP could have misunderstood the advisor. However, it was the advisor's job, when advising, at least not to misunderstand the OP when the OP mentioned £2K overdraft. Do you have any grounds for accusing the OP of lying?

Will you next suggest the OP was forced by Santander to sign a switch agreement?

No. As I said, I suggest the OP was misadvised. Are you suggesting this never happens or, if happens, doesn't deserve to be complained about?

colsten

I had given my views on the OP in post #3.

grumbler

Well, I don't see any 'view' on the alleged misadvising, that now you seem to claim couldn't have taken place, and to imply that the OP was lying in the first post.

Can I remind you that one of the topics was "Have Santander misadvised me?"? You failed to address it in your posts, but attacked me when I did.

colsten

I don't need to say "you have not been mis-advised" to express that there was no mis-advice in my opinion. If somebody signs a switch agreement and ignores switch confirmation letters, they shouldn't be surprised that their account got switched, and can't hide behind having been given wrong advice.