Buyer wants a refund

frivolous_fay

funkyfunkymonkey wrote: »

Which by implication/extrapolation/not-sure-what-word-I-need-here would make the buyer right.

FFM

Nah, not really, cos buyer said 41 is an 8. And it's not If buyers are going to make demands about refunds, they shouldn't make statements that are wrong, because it diminishes their argument :rolleyes:

zulubabe

buyer is not taking no for an answer. I know they definitely aren't a size 8 - I tried them on they didn't fit. I know the tag says that they are a size 41 which is a uk size 7.5 and according to crocs measurements a size 7. I think I am being fair as they are the size I listed. I don't want to reply to her as I'm sick of her to be honest. I've sold a second size 7 from Ravel and the buyer is completely satisfied with them.

funkyfunkymonkey

zulubabe wrote: »

buyer is not taking no for an answer. I know they definitely aren't a size 8 - I tried them on they didn't fit. I know the tag says that they are a size 41 which is a uk size 7.5 and according to crocs measurements a size 7. I think I am being fair as they are the size I listed. I don't want to reply to her as I'm sick of her to be honest. I've sold a second size 7 from Ravel and the buyer is completely satisfied with them.

I think you are being unfair - if I had bought them I would have been expecting a size 7 and you have admitted yourself that they are not a 7, you should have listed them solely as a size 41 - then you would have been fair.

Why don't you just accept them back and resell?

FFM

littleoldme_2

cros sizes seam to differ from style to style

if you looked at the link that i gave you would see that

one style a 7 would be 40

and in the other 7 would be 41

depending on the style that you sold i would refund then resell

Newgirl_2

41 is 7.5, 42 is an 8.

And perhaps your customer doesn't realise that crocs are meant to be a (relatively loose fit).

And, if memory serves me correctly... Ebay's own size options gave 7 or 7.5 as 41, certainly not 8. (now they only say size 7, 8 or whatever, to save confusion).


I always think if my listing is exactly correct, I stand by the sale, perhaps letting customer return item at their own cost and I keep my fees and refund the rest. If I have made a mistake on my listing that is different. If, however, there is a misunderstanding which is subjective, in the interest of good service, I would offer a refund of purchase price once items received back by me in the same condition as they were sent out.

Newgirl