Official Vodafone Complaints/Query Thread

Vodafone

Hi danzinsky,

We've responded to your emails, however we have not heard back from you. Our last message to you was dated the 31 August.

Hi bonobo1,

When filling out form, please limit the characters used in the 'Question' box and try submitting the form again.

Thanks,

Nathan

Social Media Operations

Vodafone UK

Vodafone

Hi Syeda2000,

We have responded to your email on the 8 September. Please respond to this email for more help regarding your issue.

Thanks,

Nathan

Social Media Operations

Vodafone UK

Vodafone

Hi zassimo,

We've seen the emails you've sent and this has been forwarded on to the team you've been in contact with previously. They should be in touch with you on Monday.

Thanks,

Nathan

Social Media Operations

Vodafone UK

bonobo1

Nathan, i have tried limiting the characters already as it was mentioned earlier in the thread, to the point where i tried only one line of text, also tried it with another email address but still no reply?

Vodafone

Hi bonobo1,

In this case please check your spam/junk folder as the email may have gone there. If not, please try submitting the form from another browser.

Thanks,

Nathan

Social Media Operations

Vodafone UK

bonobo1

OK so i've tried it from Chrome and explorer now using 2 different email addresses and not received a reply from either.

p_o_l_l_y

Hi,

I've submitted a complaint twice, following your exact instructions at the top of the thread, but have never received a complaint number to be able to chase it up on this forum. Yes, I have checked my junk emails. I am at the end of my tether with Vodafone and its complaints system - how am I supposed to get an answer if you never respond? And when you tell me to submit my complaint again, how likely is it that it will work the third time?!

mobilejunkie

p_o_l_l_y wrote: »

Hi,

I've submitted a complaint twice, following your exact instructions at the top of the thread, but have never received a complaint number to be able to chase it up on this forum. Yes, I have checked my junk emails. I am at the end of my tether with Vodafone and its complaints system - how am I supposed to get an answer if you never respond? And when you tell me to submit my complaint again, how likely is it that it will work the third time?!

Send an external email with the heading WRT135 - MSE to:-

[EMAIL="eforum.web@help.vodafone.co.uk"]eforum.web@help.vodafone.co.uk[/EMAIL]

bonobo1

Thanks Mobile Junkie, i now have a complaint number....#14181990

Nathan, what happens now?

Vodafone

Hi bonobo1,

We've received your message and a member of our team will be in contact with you as soon as possible. Once you hear back from our team could you also provide them with information regarding your original issue.

Thanks,

Nathan

Social Media Operations

Vodafone UK