Orange damaging credit rating

Michael_Butler

Hi
To cut a very long story short. I checked my credit rating on Noddle and found that it had dropped substantially due to an Orange "late payment "for £14

I have had no bill or demand from them, I have been with them for years and always paid DD.
This happened when I changed from Orange to EE (same company?)
I have now done much correspondence with the (I use the term loosely) Customer complaints team etc and have got nowhere.
I would really like to know if this practice is legal without a clear bill/demand?
Looking on the internet this is a regular practice by this company and I feel very sorry for people that have not checked their ratings and get their ratings trashed through absolutely no fault of their own...

mobilejunkie

1). From the date you made a formal complaint to EE, count 8 weeks.

2) When they ignore you (and they will) go straight to CISAS, demand an apology, £100 compensation and that your credit file be corrected. Provided your case is sound, they will then - but only then - immediately conced to all your demands.

BEWARE - NEVER accept any written assurances from EE that they have corrected your credit files. I had two or three letters confirming that my extrernal credit files would not show any adverse entry due to their similar mistake. A year later I found the same entry you have.

I would add that I have followed the EE complaint then CISAS route three times in as many years, and always with the result described. They don't care and they don't learn...

d123

Michael_Butler wrote: »

Hi
To cut a very long story short. I checked my credit rating on Noddle and found that it had dropped substantially due to an Orange "late payment "for £14

I have had no bill or demand from them, I have been with them for years and always paid DD.

So have you checked that you haven't missed a payment? If you didn't receive a bill you should have chased them up, has a DD failed and a payment been missed?