Anyone unlocked tesco phone through tesco?

roxy28

Contacted second advisor as first one messed up. Now 8 days later and no code yet, but yesterday recieved a text with my new tesco mobile settings ( must be a joke).
I only want to unlock a payg 2g phone 3 years service with tesco.

Has anyone waited the full 28 days i was told it could take.

roxy28

Phoned up again and got a code for the LG tesco 2g phone, its not accepted and tesco have said sorry and will have to contact LG again for a new code. A simple procedure seems difficult to obtain it seems.

When i tried the code i had 2 options on screen.
1 = unlock network provider, clicked on that and message said your phone is not personalised.

2 = service provider lock, clicked on that and put in the code i was given and not accepted.
I have a NCK code but i have seen there is also a SPCK code, they may have sent the wrong one.
Would like to see what code any tesco unlockers were sent.

macman

What handset? eBay is your friend, and much quicker.

roxy28

macman wrote: »

What handset? eBay is your friend, and much quicker.

Its a LG S310

Would the ebay code be sure to be the right one though
NCK or SPCK or whatever.

prosaver

my local pc repair done it..but he said it risky and sometime it goes into ghost mode(like someone pressing the keys many times)
10 pound down the drain:(

roxy28

prosaver wrote: »

my local pc repair done it..but he said it risky and sometime it goes into ghost mode(like someone pressing the keys many times)
10 pound down the drain:(

May have to wait to see what tesco come up with, but it may be they dont like people leaving their network and make it difficult.

fb1969

I have had a couple of payg phones unlocked by them, in each case I wasn't leaving them.


They couldn't provide a code for one of them, so I sent it to them and they sent it back unlocked - all at their expense.

diamonds

fb1969 wrote: »

I have had a couple of payg phones unlocked by them, in each case I wasn't leaving them.


They couldn't provide a code for one of them, so I sent it to them and they sent it back unlocked - all at their expense.

Thats poor customer care and great in one, thats shocking.

fb1969

Not sure why you think that was poor customer service.

They said they would povide a code but couldn't, so they unlocked it with all postage costs at their expense. Freepost to them and Special Delivery back. No complaints from me.

diamonds

fb1969 wrote: »

Not sure why you think that was poor customer service.

They said they would povide a code but couldn't, so they unlocked it with all postage costs at their expense. Freepost to them and Special Delivery back. No complaints from me.

And how long were you without your mobile ? Because they could not sort a issue with their supplier?

It is poor...


http://consumers.ofcom.org.uk/phone/mobile-phones/changing-provider/mobile-phone-locking-and-unlocking/

fb1969

I wasn't without my phone, but don't let the facts stop you from thinking otherwise. I already had a new phone anyway.


From memory it was around 7-10 days from me asking to me getting the phone back. If you check the link you provided you will see that it says "Up to 7 working days (a small number of devices may take up to 28 calendar days)" so there was no problem.


I posted to answer the OP's question as to whether anyone had had a phone unlocked by Tesco and have done so. There was a problem doing so, but they rectified it with no fuss and within the timescales. If some want to find that bad customer service its up to them.