O2SignalBoosters - Use Caution!

alipro

Hello all,

Having succumbed to what appears to be an online scam, I am sharing my experience so that it will hopefully stop others from losing any money.

Having recently moved to a rural home, and having found my O2 mobile signal to be very poor, I researched mobile booster companies and found O2SignalBoosters.co.uk. The site had a number of positive reviews and, was, I assumed, a UK company. I couldn't find any negative information from online forums about the company and, seeing as they had a 30 day money back guarantee, I decided to order a booster and was advised it would come in 2-3 days.

21 days later, having sent numerous emails and online contact forms to the company (which were unanswered), my order finally arrived. However, once opened it and checked the enclosed user manual I found that incorrect parts were included meaning that the booster would not work.

I have tried contacting the company to return the product - as no return information had been provided - but again, absolutely no response whatsoever. Unfortunately, I realised too late that the website - though it looks professional - does not include any company information. I have contacted my credit card company who confirmed that, though a .co.uk website, the payment was taken by a company in China! They are currently working on my case to see if my money - £120 - can be returned to me.

I have since found out that many online mobile booster products are not allowed to be used in the UK, I presume it is the case with the product I ordered. Such products have not been tested for safety and I'm very glad I never connected it to our electricity sockets!

My advice is to avoid! Though unlikely, if I hear back from the company I will update this thread, but I'm not holding my breath...

mobilejunkie

There is no "if". The credit card company is liable and must refund.

glentoran99

mobilejunkie wrote: »

There is no "if". The credit card company is liable and must refund.

not necessarily


http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases#exceptions

mobilejunkie

Provided they paid by credit card on the site they are covered.

System

Just chargeback the whole transaction (via your card/account provider) and be more careful in the future.

glentoran99

mobilejunkie wrote: »

Provided they paid by credit card on the site they are covered.

I was referring to the "some electrical goods etc"


which unfortunately it doesn't go into more detail

sparky93

o2 tugo app? or their own wifi signal box? did you ask o2?

mobilejunkie

glentoran99 wrote: »

I was referring to the "some electrical goods etc"


which unfortunately it doesn't go into more detail

It doesn't need to; that is only for hire purchase items.

alipro

sparky93 wrote: »

o2 tugo app? or their own wifi signal box? did you ask o2?

I have downloaded the O2 Tu Go app but it's still temperamental for me - I have moved into a converted barn where a number of internal walls are up to 1 meter thick! This causes havoc with wifi routers as areas in the house can't reach the wifi signal. We've only been here a couple of months and are gradually setting up the house and trying different options.

System

If its on the same connection as the main house, you may be able to use powerline adapters (with WiFi output), to extend the signal locally.

Have setup these and they work well for WiFi. Otherwise, an old fashioned Ethernet cable might be the only answer!

diamonds

Heng_Leng wrote: »

If its on the same connection as the main house, you may be able to use powerline adapters (with WiFi output), to extend the signal locally.

Have setup these and they work well for WiFi. Otherwise, an old fashioned Ethernet cable might be the only answer!

get the powerline adapters that have wifi and ethernet, gives a great connection room to room