EBAY Seller demanding removal of negative feedback!

rach_k

After the seller has been so incompetent (and also appears to be bribing people), I wouldn't feel bad about keeping the item and the money. If your son does, I'd suggest sending a message to the seller asking what they want him to do with the item. Remind them that he's been refunded (and he's keeping that) but he now has 'their' item so is happy to post it back if they will issue a paid returns label (they should pay that as they sent him something he hadn't paid for in error). IIRC you said the item was around a tenner so they will probably just say to keep it anyway, that's IF they can be bothered replying to a message that isn't a case (their history would suggest otherwise - if they don't reply, just keep it/give it to charity/donate the refund to charity).

powerful_Rogue

Flyonthewall wrote: »

No, that's a fact. The buyer doesn't want to justify keeping it, he didn't want it. Therefore he can not in any way be considered dishonest.

How it will it solve the issue? The seller knows that already.

You said "If you truly believe the money was sent to remove the negative"

That would be called bribing.

Of course its dishonest. The negative obviously implied that the second item hadn't arrived so the seller refunded. Now the OP has the item and the refund.

The honest thing to do would be to message the seller and say you received the refund but the item has since arrived.

You see it all over this forum, people trying to justify their actions when they are being dishonest.

Flyonthewall wrote: »

You said "If you truly believe the money was sent to remove the negative"

That would be called bribing.

You missed out the end part of my sentence. I did not say mention the negative.

If you truly believe the money was sent to remove the negative, then contact the seller. Say you have received the refund and since that was issued the item has now arrived.

Flyonthewall

powerful_Rogue wrote: »

Of course its dishonest. The negative obviously implied that the second item hadn't arrived so the seller refunded. Now the OP has the item and the refund.

No, that was the truth at the time. They have since told the seller it has arrived. They didn't ask for a refund between the negative and the item arriving.

The honest thing to do would be to message the seller and say you received the refund but the item has since arrived.

Seller knows they refunded and the buyer did tell the item arrived. So you agree they are honest then! Good.

You see it all over this forum, people trying to justify their actions when they are being dishonest.

You do. You also see people ignoring key points.

You missed out the end part of my sentence. I did not say mention the negative.

I missed it out because it didn't apply. Also the end of the sentence is "then contact the seller". The part you quoted is a whole other sentence.

The next sentence is one I already explained. He already told the seller it arrived. (Edit: OP kept saying son would message them so that may be wrong, I was under the impession seller has now been told, but he may not have messaged them yet, in which case I agree he should let them know!)

POPPYOSCAR

I could not keep the item and the refund regardless.

lush_walrus

POPPYOSCAR wrote: »

I could not keep the item and the refund regardless.

Nope me either. Without making the seller aware the item has arrived and giving them the choice of whether the refund, given as part of the case stands or not, I don't think there is either legal nor moral standing to do so either. But we all choose the way we live our lives..

Flyonthewall

You know, I just re-read the OP for another reason and OP actually says they haven't let the seller know it's arrived. So the OP is only about a refund and feedback (so bribing).

However, I thought I read at some point the buyer had let the seller know and at no point has OP corrected me on that, only agreed with me. Glancing through I can't see that OP has said they've told the seller though.

In which case, if they've not told the seller I apologise for previous comments as I was under the impression they had. In which case they should and it's not right to keep both without alerting the seller. I do stand by the fact that it seems to be a bribe.

If it has been said then this post can be ignored as I stand by previous comments lol.

I am confused, however, how the conversation went the way it has if the buyer hasn't let them know when a fair amount of the conversation has been based on that...

powerful_Rogue

Peter333, You seem to be thanking recent posts, but as yet havent clarified whether your son has notified the seller that since receiving the refund he has received the item.

Can you confirm this?

Peter333

Thanks everyone for your posts - even the not so kind ones LOL!

And thanks especially to flyonthewall for all your support, and for defending me. It is very much appreciated.

Anyway... My son did tell the seller he had received the item (on the evening of the 12th, so the day before yesterday.) The seller told him to keep it and to keep the refund, as it would have cost them half of the refund to get it back! (It probably would have cost about 5 or 6 quid for the item to be returned, and it only cost a tenner!)

So anyway, my son revised the feedback. He changed it to neutral. He said on the feedback that the item took 6 weeks to arrive, and there was some confusion and mixed messages and frustration over that time, but he eventually got it and the seller told him to keep it AND the refund. The seller was happy with that.

Interestingly, the seller has 33 neutral feedback from the last month, and EIGHT of them say 'feedback revised...' So it seems that they contact loads of people to try and get them to change the feedback. Still, my son is OK with changing it, as the seller did refund him, and they did tell him to keep the item. But the fact that it took 6 weeks, and he kept getting different messages, and it was a mix-up from start to finish, meant he couldn't give a positive, as the whole experience was not actually particularly positive. As I said though, the seller was happy with the neutral, and the comments he put.

Basically, my son felt that the negative feedback was a bit harsh. So he changed it to neutral, and changed the comments slightly, to sound less harsh too. He was just annoyed at the time, because he had waited 6 weeks, the item hadn't come, and he had not got a refund at that point.

Thanks again everyone.

Edited to say, anyone who says my son should have changed it to a positive; just remember that although the seller told him to keep the refund AND the item; he didn't ASK them to. This was their choice. And as I said, the whole experience was NOT a positive one. So on this occasion, the neutral was the only feedback he could possibly have given...

Thanks again everyone for all your help and assistance.

Best wishes.

POPPYOSCAR

Fair enough then.


And neutral feedback in the circumstances is right IMO.

powerful_Rogue

Thank you for the update.

Neutral feedback seems completely fair given the situation.

Credit to your son for taking the correct path. Honesty does pay.