Free beauty products on Amazon

stephenliverpool1

Still not received an em. I reckon company has now worked out they have got a big problem. Be interested to see what they do next lol ?

BritChick51

I received (and ignored) emails for each of the products I ordered. My flat mate ordered some too, just a few minutes after me, and she has not received any emails.

shopaholicz

Every one of their products said free delivery when I ordered. They can't change their minds and now want delivery charges.

glentoran99

they don't want delivery charges surely they want paid

glentoran99

They havent said they will charge the card, this is the text of the email


We recently joined the AMZ TRACKER service and signed up to offer UK customers the chance to try out our products for free in return for an honest unbiased review via AMZREVIEWS. CO. UK. We were advised, via the service, to create discount coupons for each one of our products and then to offer all our products up for review and then send the discount code to customers who agreed to offer a review.

TECHNICAL ERROR!!!
However when we logged in today 11th of Jan2016 to check the performance of our SkinPep Amazon Store Front for a normal weekend of trade we noticed an unusual high number of sales that was 100 times higher than normal, then when we checked all the orders we realised that 99% of the orders had a zero order cost and that the promotional discount code had already been activated and applied. It seems that a technical error has occurred by amazon UK and they have accidently activated the discount coupon on the order pages of all our products, despite the fact that the code was never ever supposed to be displayed. We have been instructed to send this message to everyone:

ORDER CANCELATION INFO!!!.
We do not intended to charge your amazon payment card without your consent so please make a request to cancel the order/s you have placed on the 10th of January. SkinPep products are not fulfilled by amazon, we pay royal mail top ship the products with tracked 1-2 days shipping therefore the order/s that you placed on the 10th of January cannot be shipped until they have been paid for. IF YOU DO NOT WANT TO PAY FOR THIS/THESE ORDER/S AND WOULD LIKE TO CANCEL IT/THEM PLEASE FOLLOW THE STEPS BELOW:

1) You can request for a cancellation by clicking the 'request cancellation' button.
2) We will cancel your order & this will not affect your buyer rating or have any negative impact on your amazon purchasing history.

AMZREVIEWS UK WEB SITE - THE OFFICIAL WAY TO GET FREE SKINPEP SAMPLES USING YOU AMAZON ACCOUNT!!!
If you would still like a chance to try out our products in return for an honest and unbiased review please reply to this message saying that you would like to sample our products, we will add you to our acceptance list and please sign up for the amzreviews.uk web site. It is free, we plan to relist all the SkinPep products and offer them all up for review In the next 48 hours. If you have joined the review service you will see our whole range of products up for offer , all you have to do is select them via the reviews web site and we will see your offer and then we will send you the new coupon code via the amazon customer services and you can go ahead and order the product again for zero cost and it will be shipped immediately and delivered tracked within 1-2 working days.

EXCELLENT CUSTOMER SERVICE!!!
SkinPep is very sorry for you inconvenience, if you are unhappy in any way or with to discuss the matter further please contact us via this amazon email serve rather than getting upset and just leaving us negative feedback. We will bend over backward to accommodate your concerns. Our number one objective is to have happy satisfied customers who love our products and we will fight as hard as we can to protect our good standing with our rapidly growing amazon customer base. If we continue to maintain our high customer satisfaction rating and we continue to receive positive ratings we will be in a strong financial position to continue to offer the 5 star rated products that you have chosen to sample for free. Direct communication with us via the amazon messaging service is vital to ensure you get the best possible deal and you are totally satisfied with the service and goods we provide.

We sincerely look forward to hearing from you soon,

Warm regards
Dwain Dunwell (Sports Nutritional therapy and Skincare specialist) MD Nutritional Science Solutions ltd & founder of Pep Brands Manager of the SkinPep Customer Care Team

---

End message

---

To cancel your order, please click here: http://www.amazon.co.uk/gp/help/contact/contact.html?orderID=203-5672812-1863559&sellerID=A1QRMW5FNCJ5HI&cancelRequest=1

For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.co.uk. This includes your response to the message below. For your protection we recommend that you only communicate with buyers and sellers using this method.

Important: Amazon.co.uk's A-to-z Guarantee only covers third-party purchases paid for through our Amazon Payments system via our Shopping Cart or 1-Click. Our Guarantee does not cover any payments that occur off Amazon.co.uk including wire transfers, money orders, cash, check, or off-site credit card transactions.

We want you to buy with confidence whenever you purchase products on Amazon.co.uk. Learn more about Safe Online Shopping (http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=11081621) and our safe buying guarantee (http://www.amazon.co.uk/gp/help/customer/display.html?nodeId=3149571).

[commMgrTok:A392Q4AED5SOQZ]

pinkladyvenus

I have not received the email asking me to cancel.

I ordered item skin pep revitalising cleansing foam 150ml and was charged 50p so as it is not technically a freebie I would expect them to honour this.

On my order history it states arriving 12 -14 January but order status is still at preparing for dispatch.

stephenliverpool1

Good spot ! You are right. They have stated :

glentoran99 wrote: »

ORDER CANCELATION INFO!!!.
We do not intended to charge your amazon payment card without your consent so please make a request to cancel the order/s you have placed on the 10th of January.

I bet people wish they had not cancelled their orders now.

Still not received any emails from them.

crunchie96

ive sent emails to cancel all orders but they have not responded yet ???

glentoran99

crunchie96 wrote: »

ive sent emails to cancel all orders but they have not responded yet ???

why have you sent emails? you cancel from within your amazon account

glentoran99

Meadows wrote: »

Although they say they will not charge Amazon card they also state they will not ship until order is paid for.

ORDER CANCELATION INFO!!!.
We do not intended to charge your amazon payment card without your consent so please make a request to cancel the order/s you have placed on the 10th of January. SkinPep products are not fulfilled by amazon, we pay royal mail top ship the products with tracked 1-2 days shipping therefore the order/s that you placed on the 10th of January cannot be shipped until they have been paid for. IF YOU DO NOT WANT TO PAY FOR THIS/THESE ORDER/S AND WOULD LIKE TO CANCEL IT/THEM PLEASE FOLLOW THE STEPS BELOW:

and if they just don't send that's not going to look too hot on their amazon record