Royal Mail - DVLA not recieved

cw212010

Hi all,

I posted my licence and tachograph between christmas and new year to have the photo card renewed and change of address.

I sent this signed for delivery but it's STILL not been delivered.

Has anyone had experience of this in the past? I am loosing £100 a day as I can't work without my digital tachograph card (It was due to expire).

The DVLA obviously have not received it never mind processed it (I was told signed for deliveries tend to get dealt with immediately) so it's down to Royal Mail for the delay.

Any ideas?

JayCartwright

Too late now but until it's signed for you letter is lost in the system, but that's not to say the DVLA haven't got them without signing for it. Special delivery would have been better.

Probably time to declare them lost and reapply or try ringing the DVLA.

cw212010

Surely with signed for next day it is reasonable to expect them to cover this?

There was a postal order for around £40 in the envelope too.

JayCartwright

cw212010 wrote: »

Surely with signed for next day it is reasonable to expect them to cover this?

There was a postal order for around £40 in the envelope too.

Cover what? Not your £100 a day wages.

This is what they'll cover after 10 days.

For stamped, metered and by account* items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and the maximum of £20.00.

Postage refund (a minimum payment of 6 x 1st Class letter stamps at the first weight step) shall be payable where only basic evidence is provided or the item is of no intrinsic value.

Claims must be submitted within 80 calendar days of posting.

*Refers to VAT exempt 1st and 2nd Class payable on account

wealdroam

cw212010 wrote: »

Surely with signed for next day it is reasonable to expect them to cover this?

There was a postal order for around £40 in the envelope too.

Did you send them signed for or next day special delivery?

The is no such service as signed for next day - although 1st class signed for "aims to deliver your letter or parcel the next working day".

With a postal order inside, you really should've used Special Delivery.

It is quite common for signed for letters not to be signed for.

Exemplar

DVLA don't tend to sign for deliveries as they receive too many. It is probably there. Keep us updated.

custardy

cw212010 wrote: »

Surely with signed for next day it is reasonable to expect them to cover this?

There was a postal order for around £40 in the envelope too.

Right,lets stop and actually clarify.
You sent the item signed for or next day special delivery?

Le_Kirk

DVLA do not sign for anything in my experience. I posted change of ownership forms some years ago by "signed for" and they are still "not delivered" although I know they are because DVLA have responded to the forms! If you use normal First Class post, get a free Proof of Posting Certificate, the letter is "deemed to have been delivered" two days later. That doesn't help if DVLA have not actually received your letter but at least you get you book of First Class stamps - wow! There was a thread on here only yesterday containing this same information.

AdrianC

It's far from unusual for business addresses not to sign for post - the serviced offices I used to be based in certainly didn't. The postie just left the sack of all post in the porch, and the office manager sorted it and shoved it in every suite's pigeon-hole.

Quite often there would be "signed-for" letters for companies that had moved on, sat on the side for month-on-end, with the tag still on the envelope. Even if anybody had signed for it, it would have been no guarantee that the recipient had actually received it. Some suites were never used inside normal business hours, others would have somebody by every few weeks. How do you arrange for that to be signed by the actual recipient in any kind of timely fashion?

keith1950

Even with special delivery you are only covered for other costs if you pay extra for " consequential loss ".
With ref. to being signed for, all it really means is that someone has signed for the sack full of mail that royal mail say your correspondence was in.
A large organisation such as the DVLA probably receives hundreds of sacks per day so individual letters cannot be signed for.

pappa_golf

keith1950 wrote: »

Even with special delivery you are only covered for other costs if you pay extra for " consequential loss ".
With ref. to being signed for, all it really means is that someone has signed for the sack full of mail that royal mail say your correspondence was in.
A large organisation such as the DVLA probably receives hundreds of sacks per day so individual letters cannot be signed for.

then why allow the PO branches to sell a service that they cannot fulfil?