Collect+ No one can claim my parcel help.

unholyangel

OP did you get a receipt of any kind when handing the parcel over?

Or have you tried contacting the collect+ point and seeing whether they keep records? Mines usually scans parcels so must be a database of some kind.

All you need to do is prove you handed it to CD's agent (assuming console doctor are the one who picked & paid for the delivery service). Once you handed it to their agent, it became their liability.

mconor

neilmcl wrote: »

Shop Direct are the company that owns Very and Littlewoods. OP, have you purchased something from these and accidentally used their returns labels by mistake?

No I don't have accounts from either of these

unholyangel wrote: »

OP did you get a receipt of any kind when handing the parcel over?

Or have you tried contacting the collect+ point and seeing whether they keep records? Mines usually scans parcels so must be a database of some kind.

All you need to do is prove you handed it to CD's agent (assuming console doctor are the one who picked & paid for the delivery service). Once you handed it to their agent, it became their liability.

I do have a Collect+ Receipt that proves I posted the parcel but it was handed over to a Collect+ store not console doctor. Console Doctor say they can't claim as it wasn't sent to them. Shop Direct can't claim as I am not their customer. Collect+ needs Shop Direct to claim as it's their label. I've contacted Citizen's Advice to see what to do. It seems a little petty for some headphones but I'm just so angry and disappointed it's gone this far, shouldn't the fact that my parcel has been lost mean someone should be aloud to claim. Red Tape everywhere.

Poppie68

I fail to see how Console doctor would of issued a Shop direct label, It sounds like a label transfer and there is another parcel floating around without on?

unholyangel

OP does the receipt state any reference number/tracking number?

Do the details on the receipt correspond to shop direct or console doctor? Are console doctor able to provide the correct reference for the label they sent out?

As above, i'm wondering if perhaps a label has fell off and they have put it on your parcel by accident.

wealdroam

mconor wrote: »

No I don't have accounts from either of these

I do have a Collect+ Receipt that proves I posted the parcel but it was handed over to a Collect+ store not console doctor. Console Doctor say they can't claim as it wasn't sent to them. Shop Direct can't claim as I am not their customer. Collect+ needs Shop Direct to claim as it's their label. I've contacted Citizen's Advice to see what to do. It seems a little petty for some headphones but I'm just so angry and disappointed it's gone this far, shouldn't the fact that my parcel has been lost mean someone should be aloud to claim. Red Tape everywhere.

mconor, I would re-read unholyangel's comment:

unholyangel wrote: »

All you need to do is prove you handed it to CD's agent (assuming console doctor are the one who picked & paid for the delivery service). Once you handed it to their agent, it became their liability.

To repeat, the package becomes Console Doctor's responsibility once you have handed the package to their agent.

It should not matter to you that the carrier has not delivered the package to Console Doctor. That is entirely a matter between Collect+ and Console Doctor.

If Console Doctor will not budge, then I suggest a letter before action is called for.

mconor

unholyangel wrote: »

OP does the receipt state any reference number/tracking number?

Do the details on the receipt correspond to shop direct or console doctor? Are console doctor able to provide the correct reference for the label they sent out?

As above, i'm wondering if perhaps a label has fell off and they have put it on your parcel by accident.

The receipts tracking number according to collect+ belongs to Shop direct. Console Doctor has said the label they sent out hasn't been logged as used. This is why I think the fault may lay with the Collect+ store that printed the receipt, whether it be a computer error or simply a mixup when scanning and handing over the receipts I don't know but I do find it peculiar that the parcel has gone missing before it even reached Shop Direct.

Poppie68 wrote: »

I fail to see how Console doctor would of issued a Shop direct label, It sounds like a label transfer and there is another parcel floating around without on?

I agree Poppie.

unholyangel

mconor wrote: »

The receipts tracking number according to collect+ belongs to Shop direct. Console Doctor has said the label they sent out hasn't been logged as used. This is why I think the fault may lay with the Collect+ store that printed the receipt, whether it be a computer error or simply a mixup when scanning and handing over the receipts I don't know but I do find it peculiar that the parcel has gone missing before it even reached Shop Direct.


I agree Poppie.

Contact the shop and see what can be seen on CCTV (if they still have the CCTV footage that is - some places only keep cctv for a week or two). Also speak to the manager at the collect+ store and see if they can offer any advice on what could have possibly went wrong.

neilmcl

mconor wrote: »

The receipts tracking number according to collect+ belongs to Shop direct. Console Doctor has said the label they sent out hasn't been logged as used. This is why I think the fault may lay with the Collect+ store that printed the receipt, whether it be a computer error or simply a mixup when scanning and handing over the receipts I don't know but I do find it peculiar that the parcel has gone missing before it even reached Shop Direct.


I agree Poppie.

Sounds to me, in that case, that something has gone wrong at the shop, possibly with the Collect+ terminal and your parcel didn't scan and what they gave you was a receipt from the previous parcel (to Shop Direct) scan.

mconor

unholyangel wrote: »

Contact the shop and see what can be seen on CCTV (if they still have the CCTV footage that is - some places only keep cctv for a week or two). Also speak to the manager at the collect+ store and see if they can offer any advice on what could have possibly went wrong.

I stopped by the shop and they no longer have footage from that time.

neilmcl wrote: »

Sounds to me, in that case, that something has gone wrong at the shop, possibly with the Collect+ terminal and your parcel didn't scan and what they gave you was a receipt from the previous parcel (to Shop Direct) scan.

That's what I think too Neil but apparently there is nothing I can do

wealdroam

Re-read post #16.