MSE News: HSBC customers hit by online banking outage

MSE_Luke

HSBC customers have been unable to access or use their online accounts since 8am today (Monday) after a major technical problem with its internet banking system....

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'HSBC customers hit by online banking outage'

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Oblivion

I check my HSBC accounts via online banking every day. It was incredibly slow this morning but I was able to get in. Back to normal speed now so hopefully their problems have been resolved.


Looked very much like a DDoS attack to me, much like the BBC had the other day.

Oblivion

Spoke too soon. It seems that MasterCard SecureCode to verify purchases is not working properly ... not sure if this is related to the HSBC problem though.

Archi_Bald

We got two threads running again on the same subject: https://forums.moneysavingexpert.com/discussion/5387080

ceredigion

Americanism

Chaykin

Going through a certain link works, but can't post the link because I haven't made enough posts... Just go to main HSBC website, add "s" before the colon for secure protocol and add ".saas." between www & hsbc in the url then click on "Log on" in the upper right corner.

Oblivion

It is down again this morning.


"We're sorry Personal Internet Banking is currently unavailable, please try again later."

cally6008

Thanks Chaykin, that worked for me

https://www.saas.hsbc.co.uk - then click log on

or try this one - https://www2.security.hsbc.co.uk/gsa/SaaS30Resource/

Froglet

Chaykin wrote: »

Going through a certain link works, but can't post the link because I haven't made enough posts... Just go to main HSBC website, add "s" before the colon for secure protocol and add ".saas." between www & hsbc in the url then click on "Log on" in the upper right corner.

How come this works ? and is it safe ?

Froglet

cally6008 wrote: »

Thanks Chaykin, that worked for me

https://www.saas.hsbc.co.uk - then click log on

or try this one - https://www2.security.hsbc.co.uk/gsa/SaaS30Resource/

2nd link didn't work for me.

Wilkco123

Issues were resolved last night roughly 11:30PM, I've logged in fine visiting their PWS site and their Mobile Banking App.

Their Twitter account has apologised and advised issues have been resolved.