HSBC website down

MrsWenger · 4 January 2016 at 11:57AM

Not ideal on the first working day of the month!

I have had notification of their intention to release a new app later in the year; this pleases me as the existing one is creaking. I cannot remember the last time I was able to see a fast balance.

Yesterday I moved some money around and they were the only bank who insisted that the transaction date be moved until today; the others did it yesterday.

Rich2808 · 4 January 2016 at 12:09PM

Yes. You can't login online or via the (cr)app.

Why did they dump the old fast balance app which was simple efficient and did what you needed - balance and last six transactions. You could view in seconds what now takes ages - assuming you can login in at all.

MrsWenger · 4 January 2016 at 12:55PM

Rich2808 wrote: »

Yes. You can't login online or via the (cr)app.

Why did they dump the old fast balance app which was simple efficient and did what you needed - balance and last six transactions. You could view in seconds what now takes ages - assuming you can login in at all.

I completely agree with you. Another example of "progress" I think!

renowen · 4 January 2016 at 1:06PM

I wondered why we couldn't connect! Thanks for the info

Lu_Lu · 4 January 2016 at 1:08PM

I can get into my smartphone (android app). haven't done any moving just checking balances. Not great!

MARTYM8` · 4 January 2016 at 1:34PM

Getting this message still.

We're sorry Personal Internet Banking is currently unavailable, please try again later.

OR

Call on 03457 404 404 to use our 24-hour automated Telephone Banking* service. If you use a textphone, call 18001 08457 125 563.
If you are abroad, call (+44) 1226 26 10 10.

*To ensure that we carry out your instructions accurately, to help us continually improve our service and in the interests of security,
we may monitor and/or record your telephone calls with us.

Archi_Bald · 4 January 2016 at 1:59PM

https://www.facebook.com/kmfmofficial/videos/1108605955825267/

Doshwaster · 4 January 2016 at 2:43PM

Mobile should be working but online still down: https://twitter.com/HSBC_UK_Help

Bit embarrassing for HSBC for this this happen on the first working day of the year when everyone is trying to pay their bills.

MrsWenger · 4 January 2016 at 4:46PM

Doshwaster wrote: »

Mobile should be working but online still down: https://twitter.com/HSBC_UK_Help

You are quite correct; the mobile app is working now.

I can see my payments have been processed today as they should have been which is good news.

Oblivion · 4 January 2016 at 6:23PM

Not sure if it's all connected or just a coincidence but my wife has just tried to renew a subscription online using our HSBC credit card and as usual the Secure Code verification screen came up ... with nowhere to insert the 3 characters from our Secure Code!