Damaged Fire tablet, whats my legal stance?

Johnmcl7

BentleyMiller86 wrote: »

Yes its an Amazon manufactured product, so I'm basically complaining that its not built to reasonable standards

Unfortunately the displays on many current touch screen devices are fragile and won't survive small drops, it's rare to see my sister's Iphone/Ipod Touch without a cracked display.

As mentioned above it may still be worth speaking to Amazon and try for some good will, they may offer a reduced price to swap for a refurbished unit.

John

[Deleted User]

London50 wrote: »

Bought from Argos BUT is an Amazon product so perhaps complaining re the build is the way I would understand it

pappa_golf wrote: »

a:argos the retailer
b:amazon the manufacturer

Your contract is with the retailer, not the manufacturer.

The retailer is responsible for replacing a defective item (ignoring, for the moment, that this case doesn't concern a defective item), and they themselves, would, if they consider it appropriate/worthwhile, take it up with the manufaturer.

London50

Bedsit_Bob wrote: »

Your contract is with the retailer, not the manufacturer.

The retailer is responsible for replacing a defective item (ignoring, for the moment, that this case doesn't concern a defective item), and they themselves, would, if they consider it appropriate/worthwhile, take it up with the manufaturer.

I agree BUT as stated {after your stated confusion} the OP may be looking towards Amazon as in their opinion {correct or not} that the build was not good enough to survive a low drop.

spud17

Trouble is, what is a small drop?
OP reckons 12", why not 13" or even 350mm?
How long is a piece of string?

googler

London50 wrote: »

If it was me I would try a claim on my home insurance

Seconded. ...

TadleyBaggie

Although the excess amount on the home insurance policy may not make it worth it.

spannerzone

Would likely be a bad idea to claim on home insurance as the excess may be close to replacement cost and a claim might increase next year's premium.

If you drop most things that have glass on them, they'll break, whether that's a defect or a fact or life we all have our own ideas I guess.

Haylescom

Different manufacturer but when I dropped and cracked an Iphone a few years back having had it for just a couple of months, I took it into an Apple genius (although it was bought through vodafone) and as I hadn't had it long they fixed it FOC (without me asking them to). So may be worth a tug at Amazon's 'heartstrings'.

john539

BentleyMiller86 wrote: »

Yes its an Amazon manufactured product, so I'm basically complaining that its not built to reasonable standards

That you dropped it.

You were unlucky, some you win, some you lose, like dropping your phone 7ft, you might not be lucky doing that again next time.

LadyDee

I have done the same with an ereader, fell asleep and it's fallen out of my hands onto a carpeted floor and been damaged..

My fault, my responsibility - Silly me - should have hunted around for somebody else to blame.