Damaged Fire tablet, whats my legal stance?

BentleyMiller86

Hi all

Its been a while since I've posted here, so long in fact I've had to setup a new account! We bought our daughter an Amazon Fire HD8 Tablet for her birthday in November, the tablet has since fell off the sofa on to the coffee table, a mere 12" drop and the display has broken, there is no damage at all to the glass but the display underneath the glass has a hair line fracture and no longer operates properly, Ive taken the tablet back to Argos where we purchased it who have refused to exchange or repair it so I'm planning on taking my argument to Amazon, does anyone know if I have a legal leg to stand on? as far as I'm concerned a properly built device should be able to withstand the distance it fell.

For example last year I dropped my Galaxy S4 out of my 7 foot tall locker at work on to a tiled floor and apart from the silver coating peeling away on the edge there's no other damage at all!

In the end I'm not bothered if its replaced or repaired, I'm more after some form of manufacturing fault or legal stance I can quote and use to stand my ground.

Cheers

BentleyMiller

Browntoa

It was dropped , it's accidental damage and bad luck

London50

While I am no expert I would say no to any replace or repair given what happened. Every item has a weak point and it was just unlucky IMO that the drop hit that place and damaged the tablet.
If it was me I would try a claim on my home insurance and get a replacement along with a good case for protection should something like it happen again, accidents happen :0)

I_have_spoken

does anyone know if I have a legal leg to stand on

None I can see.

Should have gone for Fire Kids Edition, that has a 'no questions asked' replacement policy if gets broken.

BentleyMiller86

Ok, cheers anyway, I would have thought it might have been covered somehow i.e manufacturing faults, its should really be well within a tablets limitations!

[Deleted User]

I'm confused.

You've been back to Argos (which I assume is where you bought it), and now you intend to complain to Amazon :huh:

London50

Bedsit_Bob wrote: »

I'm confused.

You've been back to Argos (which I assume is where you bought it), and now you intend to complain to Amazon :huh:

Bought from Argos BUT is an Amazon product so perhaps complaining re the build is the way I would understand it

pappa_golf

a:argos the retailer
b:amazon the manufacturer

BentleyMiller86

Yes its an Amazon manufactured product, so I'm basically complaining that its not built to reasonable standards

RichardD1970

You can try Amazon if you like but I doubt going in trying to state your legal rights is the best way to go.

My mom dropped and broke her Kindle E-reader when she fell asleep reading and Amazon exchanged it for a new one, even though it was outside any warranty period.

She had bought it direct from Amazon and she was upfront and honest about what had happened and only phoned up to see if there was anything she could do to get it repaired.

This was a few years ago now.

BentleyMiller86

Richard,

Stating any legal rights would have been a last resort , I'm currently going through their scripted reset your device, which of course wont work!