Virgin Broadband 2mb - Very Happy

jadex

normanmark wrote: »

Again ive had no problem with speed of service in 4 years & my experience with working in faults for ADSL half the problems that occur is down to the customers equipment!

Probably wont help your case but they do have the tools that can properly diagnose if the fault is between your fibre line & the local exchange, if it isnt then its down to the users equipment!

you are joking, aren't you?
my equipment starts from the ethernet socket in my PC: cable connecting PC and modem is theirs, modem is theirs, all cabling system in my house is theirs, connector on my out-side wall is theirs and copper concentric cable going from my house to the optical equipment is theirs
the fiber itself starts from the on-street cabinet and terminates in their exchange
and ADSL has nothing to do with the cable network

blaming customers / customers' equipment is the easiest way to 'solve' the problems

normanmark

jadex wrote: »

you are joking, aren't you?

Read my post again numpty.

jadex wrote: »

my equipment starts from the ethernet socket in my PC: cable connecting PC and modem is theirs, modem is theirs, all cabling system in my house is theirs, connector on my out-side wall is theirs and copper concentric cable going from my house to the optical equipment is theirs
the fiber itself starts from the on-street cabinet and terminates in their exchange

Well done for pointing out the clear obvious on how broadband works. If you clearly read my post you would see when i refer to how faults majority of the time lie with the customers equipment is down to ADSL not on cable broadband faults. Merely talking from my experience.

jadex wrote: »

and ADSL has nothing to do with the cable network

Spot on. 10 points. Have a biscuit.

jadex wrote: »

blaming customers / customers' equipment is the easiest way to 'solve' the problems

All broadband providers have the systems in place to diagnose where the problems are on the line. If the results come back & engineers can connect to the equipment then yes i would say its down to the customers equipment. However if the faults come back saying otherwise it gets investigated. But if you have a better on hand experience than myself, then im all ears

peter999

normanmark wrote: »

All broadband providers have the systems in place to diagnose where the problems are on the line. If the results come back & engineers can connect to the equipment then yes i would say its down to the customers equipment. However if the faults come back saying otherwise it gets investigated. But if you have a better on hand experience than myself, then im all ears

That's not correct.

Parts of NTL/Virgin network suffer from congestion/overload at peak times, hence Virgin introduced Traffic Shaping.

Customer services/faults could not diagnose, would not acknowledge or gave the runaround. They would endlessly for months try to blame the customer's computer.

Engineers who visited, said my area suffered from congestion, network hardware needed upgrade, they could not solve problem.

peter999