Virgin Broadband 2mb - Very Happy

Money_Cub

I have been blown away by how helpful and professional Virgin Media have been.
On install day they turned up in good time, explained fully what they would need to do, took care to keep disruption and mess to a minimum and were friendly, courteous, informative and showed great consideration to my home.

There were a few problems trying to connect to broadband for which I called technical support, who immediately called me back to avoid the high charge rate.

They were knowledgeable, informative, patient and helpful. Unfortunately 1 call made later in the evening presented a few problems, (sadly India) but a call to customer services rectified this and my account credited.

I am impressed with the standard of service and care and also the speed and reliability of the 2mb broadband.

In fact, am so happy I've written to them. :j

JAYMARSH2005

I'm glad you have had a good service upto now but I hope you put a 52nd class stamp on the letter you send them, as I can guarantee problems later down the line, installations are usually very helpful, and the engineers are always good but customer services will become a nightmaer in the long run, you may just have been lucky this time.

normanmark

I must admit their customer services are spot on, every bill issue i've had they've sorted it there & then on the phone

JAYMARSH2005

Yes Customer Services are o.k, if you have a technical problem especially with the broadband then thats when the problems start, they always blame your equipment, its your router, you've got p2p software on your p.c, its a firewall, your p.c is white and not silver, they drive you up the wall sometimes

normanmark

JAYMARSH2005 wrote: »

Yes Customer Services are o.k, if you have a technical problem especially with the broadband then thats when the problems start, they always blame your equipment, its your router, you've got p2p software on your p.c, its a firewall, your p.c is white and not silver, they drive you up the wall sometimes

Again ive had no problem with speed of service in 4 years & my experience with working in faults for ADSL half the problems that occur is down to the customers equipment!

Probably wont help your case but they do have the tools that can properly diagnose if the fault is between your fibre line & the local exchange, if it isnt then its down to the users equipment!

JAYMARSH2005

I think the faults are mainly with the 20meg, If the 2 and 4 meg are o.k then I would consider staying with these, I've heard hundreds and hundreds of complaints with the 20 meg, myself included, apperently these should be ironed out by the 1st of september, I wont hold my breath, I'll leave that 2 David Blaine

normanmark

JAYMARSH2005 wrote: »

I think the faults are mainly with the 20meg, If the 2 and 4 meg are o.k then I would consider staying with these, I've heard hundreds and hundreds of complaints with the 20 meg, myself included, apperently these should be ironed out by the 1st of september, I wont hold my breath, I'll leave that 2 David Blaine

haha

I'm actually on the 20mb service & receiving it ok now. Before it was still around 10mb, theres a link somewhere on these forums which advise customers to tinker with some settings, i've also ordered a new modem so it should help the speed

But to be honest its not that noticeable in terms of pages loading etc

u2o

thought id add my share - i just got my virgin 2mb cable bb activated via self-install today and im very happy so far! their customer care lines were great, although they somehow did lose my original registration that i did via their website. but when i phoned up couple of days to re-register, they were brilliant. and my quidco of £55 got tracked so im not complaining!

panther

Yes they also lost my order that I placed online despite successfully completing the application and being given an order ref number. Mine was installed yesterday and the installers did a good job but at 4pm with still another 3 installs to complete you could sense they were in a bit of a rush. My setup CD would not activate the connection but I did eventually find a way round the problem without having to give them 25ppm for the privilege.

C_Ronaldo

JAYMARSH2005 wrote: »

I'm glad you have had a good service upto now but I hope you put a 52nd class stamp on the letter you send them, as I can guarantee problems later down the line, installations are usually very helpful, and the engineers are always good but customer services will become a nightmaer in the long run, you may just have been lucky this time.

ive had no problems and we're ex telewest customers, i dont know what people do to get problems

kltpzyxm

My tuppence worth...
I joined NTL BB as soon as it was available in my area (NE England) cant remember how long ago...I must say that I have enjoyed virtually uninterrupted availability since I joined...I got free upgrade(s) from 600k to my current speed of 4Mb. I've been lucky that I've NEVER had to call customer services abiout my connection, although I had a really frustrating experience with customer services trying to resolve a BB problem at my friends house, when I was on the phone for approx 90 mins, which eventually turned out to be an issue with his STB, and required an engineer on site....

Having said that, there are complaints about EVERY other ISP, so I would say that Virgin are as good a service provider as the next...for the money