O2 demanding money advice please

bigdaz74

OK I have had a bill from O2 saying I'm £30 behind on my bill from November I have contacted them and it's because the system is asking me to pay it so I'm confused the bill was from November 17th I paid £350 on the 24th and the system has not cleared the bill when I spoke to the O2 rep he said the £350 I paid should of cleared the £30 owed but the system has not recognised it now they want a further £30 off me even tho it's the systems fault and my account is well in credit but they are saying my mobile will be put on incoming calls only even tho I'm in credit confused so am I I have told them I'm not paying this as it's ther systems fault and all it needs is somebody to press the it's OK key on a keyboard someone help please as I'm really confused about this as even the O2 rep said it's not my fault but o2s.... any help advice would be great
Thanks Darren
Merry Christmas :xmastree:

Inner_Zone

bigdaz74 wrote: »

OK I have had a bill from O2 saying I'm £30 behind on my bill from November I have contacted them and it's because the system is asking me to pay it so I'm confused the bill was from November 17th I paid £350 on the 24th and the system has not cleared the bill when I spoke to the O2 rep he said the £350 I paid should of cleared the £30 owed but the system has not recognised it now they want a further £30 off me even tho it's the systems fault and my account is well in credit but they are saying my mobile will be put on incoming calls only even tho I'm in credit confused so am I I have told them I'm not paying this as it's ther systems fault and all it needs is somebody to press the it's OK key on a keyboard someone help please as I'm really confused about this as even the O2 rep said it's not my fault but o2s.... any help advice would be great
Thanks Darren
Merry Christmas :xmastree:

Your post does not make any sense, plus it all one long sentence, no capitals or punctuation.

How much was the bill on 17th November?

Why are you keeping your account in credit?

bigdaz74

My O2 account is O2 refresh where you pay for the phone on a different agreement sorry I forgot to mention this as to be honest the whole situation is confusing me.
I was paying £35 a month on my phone plan. When I paid the £350 on the phone plan my phone plan is now £12.58 a month
The O2 rep said "it's a system fault not mine"

But they still want me to pay the £30 that will go up to £50 next month all I want to know is

Hw do I stand legally as O2 admit it's ther fault on the system but are demanding I pay to clear it

diamonds

bigdaz74 wrote: »

My O2 account is O2 refresh where you pay for the phone on a different agreement sorry I forgot to mention this as to be honest the whole situation is confusing me.
I was paying £35 a month on my phone plan. When I paid the £350 on the phone plan my phone plan is now £12.58 a month
The O2 rep said "it's a system fault not mine"

But they still want me to pay the £30 that will go up to £50 next month all I want to know is

Hw do I stand legally as O2 admit it's ther fault on the system but are demanding I pay to clear it

Try...


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