Bulb Energy Reviews: Give your feedback on the energy supplier

leviathan

Has taken several months to get bulb to stop contacting me via email, SMS and post about having a smart meter fitted which we do not want.
They have finally acknowledged a complaint about contact although a mailer arrived two days later I'll give them a couple of weeks grace.


However the point is that they suposedly thrive on customer service/contact etc, but they have been very slow to recognise my request and one could say ignored it and keep pushing - as if doing so would change my mind

leviathan

Patr100 wrote: »

Yes, wasn't that obvious ? It's quite clear from the link. Because I wanted to highlight the recent issues
and mostly about smart meters as I said. The same Smart Meter issues in their own forums. But also about a deterioration in service. Some of these reviewers have been with them for sometime and were happy with them until recently.

Funny. I just posted the above about bulb then looked back at previous posts to read that my experiences are the same as others are complaining about bulb of late.



But the person you replied to must think I'm also telling tall tales.

john_netting

During my time with Bulb, they continually changed my readings, day rate to night rate, took weeks to reply to my emails, and generally were a complete incompetent pain.
I have now changed to Octopus, FOUR MONTHS ago, and am still waiting for my £70+ refund from Bulb. Yesterday they sent me a final bill. Hooray! But, wait for it, a bill for six weeks of electricity supply in the summer. £3157. Yes. I sent an email, and miraculously got an instant reply, in which they blamed my new supplier for, guess what.... changing my readings around! I have had no problems with my new supplier, and they have NOT altered my readings.
So, go to Bulb?Not in a million years.

DeeDee37

I switched to Bulb 2 years ago, and I'm still happy enough to stay. Good pricing, the website is easy to navigate & use. I pay by monthly DD, and I can change to amount whenever I want to; sometimes Bulb contact me & suggest changing the amount when I'm in credit, which is also useful for me.

zerog

Bulb didn't send my opening read to my previous supplier. After 4 months of trying to contact Bulb and getting no response, the previous supplier told me that they would accept a copy of my Bulb statement as proof of my closing/opening read.

Swipe

I recently switched from bulb. Looks like my last DD was taken just as my final bill was being generated. They refunded me the final bill credit balance but now still owe me the DD amount. I've sent an email. Wonder how long it will take for them to respond?


EDIT: They responded the next working day and refunded me right away.

Geelopy

Do not agree to their smart meters!
They are faulty.
They won't auto-submit readings to bulb or talk to the home display.
Bulb will do nothing to put them right.
I am stuck with bulb. No-one else will want to take on their faulty smart meters.
So I can't switch to a cheaper supplier now.
I have to submit monthly readings but the displays are more difficult to read than the old meters.
Customer service are useless. Presumably they are fed up with this complaint, knowing that their company will do nothing. Yet it is so widespread.
Looking at other posts, the Ombudsman will do nothing to make them resolve the issue.

SpanishBlue

Geelopy wrote: »

I am stuck with bulb. No-one else will want to take on their faulty smart meters.
So I can't switch to a cheaper supplier now.

Have you actually been told by other companies that you can't switch due to Bulb's faulty meters?

Gerry1

Geelopy wrote: »

I am stuck with bulb. No-one else will want to take on their faulty smart meters.
So I can't switch to a cheaper supplier now.
I have to submit monthly readings but the displays are more difficult to read than the old meters.

https://forums.moneysavingexpert.com/showpost.php?p=76672574&postcount=954

JulsK

One word... FAB!!