Not informed feel cheated

helpwouldbegreat

Thank you for everyone's input on this matter👍🏻

helpwouldbegreat

ViolaLass wrote: »

Late payments also show on your credit file and aren't good.

Yes I agree totally that late payments aren't good that's why I rang them for help and explained I needed the extra days to pay , but I'm guess and now know they were only helping in the short term and not long

p00hsticks

I think you might be being a bit melodramatic here - I'm no expert but I'd be surprised that one slip up of the sort you describe is going to

helpwouldbegreat wrote: »

shatter any chance of me obtaining credit for the next 6 years

ViolaLass

helpwouldbegreat wrote: »

Yes I agree totally that late payments aren't good that's why I rang them for help and explained I needed the extra days to pay , but I'm guess and now know they were only helping in the short term and not long

My point was that you were going to mess your credit file up either way.

Gaz83

Gaz83 wrote: »

Presumably you agreed to the Terms and Conditions when you signed up with them.

Did you read them? In particular the section entitled Data Protection?

helpwouldbegreat wrote: »

no but, in all fairness who does, i rang up to inform them that i wouldn't be able to make the payment on time and asked for help, she said we can set a payment scheme to pay the months amount wont the months amounts paid the payment scheme will finish and normal payments will commence. i though great, that's brilliant, but she never told me anything about how it would make my life hell in trying to obtain credit and also take me 6 years to get rid of it,

helpwouldbegreat wrote: »

I totally agree in some respects, but as for informing me the arrangement would be recorded on my credit file And would shatter any chance of me obtaining credit for the next 6 years, she never did otherwise I would of just took the late payment hits,

If you'd actually bothered to read them before signing up and confirming that you had read them, you would have noticed this:

(iii) If we provide you with an account we will also supply details of your agreement with us to the credit reference agencies, as well as ongoing details of your account and how you manage it. If you do not pay on time, or pay less than required, we will tell the credit reference agencies who will record these details. All this information will be seen by other organisations which may affect your ability to obtain credit in the future.

Studio24 are not in the wrong here. You are.

helpwouldbegreat

p00hsticks wrote: »

I think you might be being a bit melodramatic here - I'm no expert but I'd be surprised that one slip up of the sort you describe is going to

well thats what its done, ive got a clear credit file apart from this and i cant even get a credit card

helpwouldbegreat

Gaz83 wrote: »

If you'd actually bothered to read them before signing up and confirming that you had read them, you would have noticed this:

(iii) If we provide you with an account we will also supply details of your agreement with us to the credit reference agencies, as well as ongoing details of your account and how you manage it. If you do not pay on time, or pay less than required, we will tell the credit reference agencies who will record these details. All this information will be seen by other organisations which may affect your ability to obtain credit in the future.

Studio24 are not in the wrong here. You are.

i guess i am then but surely the woman i spoke to should of had the common decency to reminded me that by doing a payment scheme it will be recorded on file, oh well looks like i will have to resign to the idea that im screwed for 6 years,

YorkshireBoy

You could consider adding a notice of correction on your credit files with all 3 CRAs, explaining the circumstances surrounding the issue. NOT the fact that someone in a call centre didn't remind you of what you'd agreed to when you took out the product, but specifically the issue with your employer's payroll systems.

It will mean that every credit application you make from now on will not be auto accepted/declined, meaning a human has to review it. You have nothing to lose and everything to gain.

But...you may want to re-consider your approach to life. You say you can't now get a credit card (presumably you've tried, otherwise you'd have said you don't think you could), and a simple issue of a late pay cheque has caused all this mess. Build an emergency fund before taking out any further credit would be my advice.

helpwouldbegreat

YorkshireBoy wrote: »

You could consider adding a notice of correction on your credit files with all 3 CRAs, explaining the circumstances surrounding the issue. NOT the fact that someone in a call centre didn't remind you of what you'd agreed to when you took out the product, but specifically the issue with your employer's payroll systems.

It will mean that every credit application you make from now on will not be auto accepted/declined, meaning a human has to review it. You have nothing to lose and everything to gain.

But...you may want to re-consider your approach to life. You say you can't now get a credit card (presumably you've tried, otherwise you'd have said you don't think you could), and a simple issue of a late pay cheque has caused all this mess. Build an emergency fund before taking out any further credit would be my advice.

I think I will give this a serious look at aswell would I be best ringing or writing to the CRA's also would it make a difference now I have paid the account up in full and close it down,

Yes your right I have tried to obtain a credit card but to no luck , this is how it all came to light about the AP as I paid £2 at equifax for a credit report, Thanks for the advice 👍🏻

YorkshireBoy

helpwouldbegreat wrote: »

I think I will give this a serious look at aswell would I be best ringing or writing to the CRA's

Lots of info on the CRA websites, including forms you can complete. Maybe have a read and see what you think?

also would it make a difference now I have paid the account up in full and close it down,

No.