only replace your car if: 1. You or your partner own your car or are buying it
under a hire purchase agreement or other type of agreement where ownership
passes to you and the financing company agrees; and 2. You or your
partner are the first registered keeper of your car, or you or your partner are
the second registered keepers of your car, if your car has been pre registered
in the name of the manufacturer or supplying dealer, providing at the time of
purchase by you or your partner, the mileage of your car was less than 250
miles. Cars sold as ‘ex demonstrators’ and ‘nearly new’ do not qualify for
replacement under this section."
They state the reason for refusal is that the finance company does not agree to replacement.
So this is an exclusion that contradicts the original statement that says "...we'll replace it with a new car ..." i.e. that says WILL (not MIGHT if exclusions in other documents do not apply).
I feel absolutely cheated as have now lost my car and taken a large financial hit due to what I would consider misleading information in documentation which led me to believe I was covered for replacement in the first year. Also, I had no way of knowing the finance company would not agree to replacement at the time of purchase.
Thanks if you can offer any advice but, for anyone else pondering on whether they need GAP insurance, don't hesitate to buy it but do shop around.
New plans have just been announced by the Government
DON'T assume your landlord covers you
Incl £2ish sun cream & £1.50 disposable BBQs