OMG I booked a holiday by accident twice through the BA Website

DjShimmer

OMG People please help me...


Basically booked a trip to NYC two weeks ago, their website !!!!!!ed up as I was paying for it so had to re enter another cards details..


Received booking confirmation through at exactly the same time but thought one was flights the other hotels.. You get so much through now.


Anyway, went off on holiday the hotel said I had two rooms booked which made me suspicious, then came home Sunday checked my online Credit Card statement today and they took the payment on my Credit Card and from my Bank Account.


Just tried to ring them but they are shut.. surely someone should have picked up two passengers with the same name twice on the same flight??


Worried I am now going to lose over £1500...


Legally where do I stand? I'm going to use the fact the website !!!!!!ed up..

phatbear

DjShimmer wrote: »

Anyway, went off on holiday the hotel said I had two rooms booked which made me suspicious, then came home Sunday checked my online Credit Card statement today and they took the payment on my Credit Card and from my Bank Account.


Just tried to ring them but they are shut.. surely someone should have picked up two passengers with the same name twice on the same flight??


Worried I am now going to lose over £1500...


Legally where do I stand? I'm going to use the fact the website !!!!!!ed up..

what was the time difference between you booking the trip and you going on the trip?

your statement that "surely someone should have picked up two passengers with the same name twice on the same flight?? " implies you are under some illusion there is some kind of human interaction with the booking process also i have spent many years interacting with the the traveling public and its quite normal for there to be people on flights with the same name and they not be related, or there are people on flights with the same name as they are father and son/mother and daughter.

phatbear

oh and one more quick question what proof do you have that the website naffed up during the booking process?

tomtontom

You're going to have to appeal to BA for a goodwill gesture. It is very late in the day to notice the mistake and BA will have incurred significant costs as a result.

Why did you use a different card for the second booking?

esuhl

DjShimmer wrote: »

surely someone should have picked up two passengers with the same name twice on the same flight??

Someone should have picked it up? You should have, really. Why would you expect the company to be more diligent than you are?

Legally, you've agreed to the contracts, and by not noticing in advance the airline weren't able to resell the double-booked seats, nor the hotel able to resell the room.

I really sympathise, but I'd be surprised if you were able to get a full refund. That would leave the airline and hotel out of pocket. But I'd certainly hope they'd give you a decent discount as a gesture of goodwill. After all, you saved the airline and hotel from having to clean up after your non-existent doppelgängers. Good luck!

jpsartre

Since you have already taken the holiday I doubt you will get anything back (aside perhaps from APD for the flights). While I'm sure the double-booking was an honest mistake, the fact that you noticed two emails but didn't bother checking what they said was a baffling decision that is entirely on you.

peachyprice

DjShimmer wrote: »

surely someone should have picked up two passengers with the same name twice on the same flight??

Surely you should have read the emails you recieved and picked up that two flights and two hotels had been booked??

The website may have messed up, but you messed up royally by not bothering to read the confirmation emails, with presumably two different booking references, that you received.

Alan_Bowen

BA offer free cancellations for all flights within 24 hours of booking, sorry to say this looks like a failure to read what was sent. Good luck with the request for goodwill....

k3lvc

2 weeks ago when the website f****d up was the time to query this before entering another set of card details.


Sadly you may have to update your signature with another £1500 of debt

FBaby

Of course you should have checked, but I know that feeling of rushing about and not doing half of the things you would normally do if you had all the time of the world. I really feel for you. I started writing that surely you would have seen the money coming out of your account twice for the flights, but now can see how if one was paid via CC, you wouldn't have known until getting the statement, and that would have been at a later stage.

My advice is to write to BA, and make it clear that you take complete responsibility for the failure not to check your emails, understand they have no responsibility for paying you back, but that in light of the circumstances, you would appeal to them and hope that as a gesture of goodwill they could agree to repay the cost of one booking on an exceptional basis. Good luck

leylandsunaddict

It isn't BAs responsibility to check whether passengers have managed to book two identical holidays. It's the passengers responsibility to notify them if they have.

You got email confirmations. You chose not to check them, even though it is the passengers responsibility to check all paperwork and notify of any errors straight away. As presumably you booked within 2 weeks of travel your contract came into effect straight away, so even more reason for reading the T&Cs before booking, and checking the confirmation. Why when you book a package holiday you would think you get one confirmation for flights and one for accommodation I have no idea.

If the website f****d up when you were paying, why on earth didn't you ring them to check whether the payment had gone through, before just going ahead and booking it all again?

Legally you stand nowhere. You messed up.