They said I won I told my family then they said they made a mistake

stacey2kids

They told me on Facebook I had a won a bracelet for my amazing mum (who I care for)
Worth £250 with goldsmiths

They took my address told me how happy they were with me and to have a wonderful Christmas I was so so so happy they tagged my name o had loads of people saying well done

Then I for a message saying sorry you entered in the morning as it closed ar midnight before you haven't won have a good Christmas

They have now honoured this I had a phone call today im very very happy xxx thank you everyone

brewthebear

did you enter after it was closed ?? can you prove you entered before close deadline

stacey2kids

I didn't know or see the date yes I entered the morning after..... They picked me and taggedt name on Facebook, messagede details and asked me address and said how happy they were for me.. So so sad but that's life I am hurt and so is my mum lesson learnt to check the dates also they need to check too

avelte

I won £500 shoe voucher in may and in august they realised the computer made a mistake, I was saving the voucher for sales and do you want to know what's happen ,they got it back and replaced with few make up to make me happy...you might want to say what did I do...nothing.
I learned the lesson though ,you won a prize or voucher,spend it as quickly as you can
sorry about you though,is not fair to lose it but hopefully they might consider giving it back to you

stacey2kids

Yes I'm so gutted and it's hard with children when you hvlave a great win it helps so much sadly it was for my mum so she's also really upset.... They should have checked before they announced it on Facebook and ask for my details

tranmereforever

Does it say on the status that it closed at midnight? If it does not you have a case but unfortunately if not it will just be one of those things I am afraid - very sad though

hannonle

Its poor customer service not to send you a smaller consolation prize as an apology imo, but they are within their rights to choose a legitimate winner.

stacey2kids

No this is what it said
Goldsmiths
COMPETITION TIME! It's the last chance to ‪#‎win‬ your dream item from our 2015 Christmas Gift Guide! Just comment below and tell use which piece you would love our Christmas fairies to deliver to you! Don't forget to like and share. http://!!!!!!/1M9tLE5
Terms & Conditions apply: http://!!!!!!/1XuerMS


I had no idea I just entered im guessing it was in the terms and conditions but when your in a rush to enter you never really read them and if your picked and publicly announced you clearly don't think anything of it

stacey2kids

Stupidly I entered hours later

jamielmdjs

I take it people went back to look at your entry and informed them of their mistake, drawing it to your attention? Seems to happen a lot - people searching back to find the winner's entry, I guess to prove it was legitimate.


I won a £550 weber bbq through Legal and General on Facebook. The terms stated you had to use a hashtag, as did their initial post. I did not use the hashtag because I replied to one of the numerous subsequent comp posts from them, that did not mention the hashtag.


They emailed me to say there's been a mistake and that technically I shouldn't have won - but that they were emailing me to tell me not to worry (in case I saw them announce another winner) they had decided to honour my prize, and also choose a second winner.


THAT's how to do it right. Poor show from the company in your case. It was as much their mistake as yours - arguably more.

stacey2kids

Just a shame