What to do if you have no signal and the operator does nothing?

diamonds

n1guy wrote: »

Just an update. At the moment a mast is down so everything is put down to that, even though the engineers notes say I will get no coverage. I have been down this route about 3-4 times now I can tell exactly what will happen next.

1 - Mast is down
2- Mast is fixed and still no coverage so sent to the network team
3- Network team phones and apologizes saying I have no coverage and nothing can be done to fix that
4 - Sent back to customer services who will then forward to the TUGO team
5- TUGO team try various things but long story short their app is crap
6 - Back to customer service who apologies for all the hassle, at this stage they make so sort of offer.
7- Next day phone back offer was rubbish call has to be pulled
8- Callpull is ignored and the go back to number 1 and start all over again.

The annoying part is there is no one higher I can go to, the Ombudsman hasn't replied either 2 weeks later.

On Thursday past I was offered £5 per month of my line rental for the remainder of the contract, OK its something I thought. Phoned Friday to make sure it was done to be told load of rubbish basically, never happened. So that call is being pulled which gives them another week.

I would be chasing the review service given the run around a o2 over and over.