Avro Energy UK.

mark1959

I've also realised [I should have read this board a lot earlier] what a bunch of shysters avro are. I switched to them in Jan last year and didn't have a problem all year. And then switched in early Feb this year. At first I had to be in credit to switch so paid a one off payment to do that. I also read somewhere not to cancel my direct debit as that's the means of the old company paying back what they owe. Well since switching they've drawn out money on Feb 12th, March 12th and April 12th!
I've cancelled the dd now as I figure they owe me over £200. It seems like they get a massive sulk on that you've switched. And 30 mins a time on the phone, not an 0800 number is a case of life's too short. And expensive. [they ignored my e mails]
I'm sorely tempted to take them to the small claims court as I figure they owe me well over £200. :mad:

philng

Strange as I have had no problems since joining AVRO.

Just called number 9 in queue but picked up within 7 minutes.

Phoned to change account DD paid from friendly person & all actioned promptly & advised I will also receive e mail to confirm change. E mail promptly received within 5 minutes of call.

I have phoned a couple of times before & although fairly long wait not really an issue these days with so many minutes on a mobile contract.

mark1959

philng wrote: »

Strange as I have had no problems since joining AVRO.

Just called number 9 in queue but picked up within 7 minutes.

Phoned to change account DD paid from friendly person & all actioned promptly & advised I will also receive e mail to confirm change. E mail promptly received within 5 minutes of call.

I have phoned a couple of times before & although fairly long wait not really an issue these days with so many minutes on a mobile contract.

It's not when you join, it's when you leave.

chqshaitan

Hi,

Just wondering if you pursued this through the small claims court.

Currently, my balance is nearly 500 pounds, and my monthly direct(£100) far in excess of what I use, even in the winter months(circa £70-£80).

I contacted Avro last month after providing my meter readings and was told that by end of Nov I would have an up to date statement and to ring back and get the balance transferred.

It is now mid-December, and my latest statement was October, no statement from Nov has been generated.

When I try to call them and select option 2, for current customers, the line disconnects. I tried option 1(new customers) but after being in the queue for 30 minutes, I gave up.

I have also mailed them, but not had any response.

So am running out of options, I do not want to go down the ombudsman route, as that could take months.

Any thoughts?