Avro Energy UK.

applicationcen

Starting to get warning signals that all is not as it seems with Avro.

On my December bill I submitted the Customer readings for both Gas and Electricity on 1 / 12.

Under Electricity the December bills says C - which i take to mean a customer reading.
Under Gas the December bill says N - then the reading I input on on 1 / 12

What is 'N' ? There is no description on the bill at all to explain.

I am approximately 3 months in advance regarding credit at the highest usage point. That means Ill have accumulate about 50% of the toal year bill in credit if I dont stop them before the 12 month point passes.(There is no tie in period, I am on Simple and Savvy).

I've been very careful to put the meter readings in at the required times. By reading the bills they disregard my readings and estimate the bills for the 2nd of each month.

So I input the reading for the 2nd of Jan - lets see if they substitute an estimate for the day they run the bill on!

applicationcen

I am caller 22 with an expected time of 17 minutes

SHELLYCsC79

Do not go with this company...... you give readings and they use higher estimates to produce your bill instead. They demand payments on day bill is issued and harass you continuously even though they have used a higher estimate to produce your bill when only days before had the actual readings which also shows on your bill. Trying to get away from them and switch is like trying to get a lock jaw dog off your leg. It's insane. They are not helpful and they offer no help or solutions to people dealing with bereavements or problems. Your alright if you keep quiet and don't read your bills. This people go all out to rip people off!!!

48york

I was with Avro Energy and applied to switch to a new supplier in February but as I was in debit Avro did not allow the switch, put me on a higher costing rate BUT they did not contact me about the situation and according to them they say they are NOT obliged to contact someone if they have blocked the switch and this is stated in their terms and conditions.
I think this a complete disgrace and Avro and any company doing this are taking advantage of the rules and people should not switch to these companies as they would sooner we pay more than we use so when we change we will be in credit and wait for the refund than owe them a small amount of money.
I have now settled my account and hopefully my switch will take place but once again it is the public like me that have been taken advantage of and lost money!

Stoke

I've had perfectly reasonable service up until today. They're now acting ridiculously over a new account at the same address, insisting I pay a higher direct debit, even though my usage has gone down and my previous account was in credit.

Maybe it's time to switch? Nothing good lasts forever.

Stoke

applicationcen wrote: »

I am caller 22 with an expected time of 17 minutes

I was caller 9, and waited for half an hour before getting spoken to. That dreadful rave music doesn't help.

Angie68

Avro supply good but beware when you try to move - do not follow energy rules. Been held to ransom for last 3 months with Avro rejecting switch due to £49 debit, despite paying in full they produce new bill each month and refuse to honour final bill rule if amount due is less than 28 days old - stuck in a switch/reject loop due to timings and won't let me be in credit - nightmare!!

applicationcen

I initiated a move from Avro to Octopus which took place on 12th Feb this year.

Having been contacted by their Customer Service Rep on 23rd Jan 2018 - I instructed them by email and in conversation with a very nice reassuring woman, not to take any more money from my account. It was in Credit and I was due to be reimbursed by circa £60.

I just checked today that they had made the credit payment back to my account.

Horrified to see they have not credited the account -
Even more horrified that they have taken 2 more payments out on the 23r Feb and 23 march of £123.00 each!

I was stupid not to have shut the DD down!! Avro receive good reviews - but why do these companies ALWAYS take liberties?

applicationcen

Reversing Direct Debits -

Simply call your bank and explain that your energy company has continued to take direct debits after their supply contract has terminated.
The banks are compelled to pay it back to you and seek the money from the energy company.
All charges associated with the DD transactions will either be waived or the charges reimbursed to your account.

DON'T put up with bully boy energy companies stealing your hard earned money. They do it as a matter of course with out a care in the world for their customers.

I have just had £246 immediately returned with no questions asked.

kt

I AM TOTALLY AND UTTERLY FED UP WITH AVRO. My contract ran out in the middle of March.I had a dual fuel account with Avro. I began the transfer away in the middle of February to Tonik. The first problem was Avro refused to do it without my written permission. This delayed the transfer by 3 days over contract. I thought things were going well only to then find out that they had only transferred the electricity and were holding onto the gas. This is despite reassurance from Tonik that they had followed correct procedures. It has only now transferred over 6 weeks after the contract had run out. To make matters worse they owe me over £250 and up until now have not replied to my emails. I have given them 10 days and then I will escalate it hopefully through Ofgem. Beware of them I say.