ikea mattress warranty

be96erj

Can anyone offer me some advice.

I purchased an ikea mattress about 5 years ago. Still looks fine, but both my wife and I have started to get back ache from sleeping on it. We swapped to another mattress in the house and our backs are back to normal.

I phoned ikea and they sent round ecomaster to check the mattress, even though I stated the mattress looked okay, it was just causes us back pain!

Ikea said that ecomaster said there is nothing wrong with the manufacture of the mattress, but I disagree. It has clearly become faulty over the years, hence my bad back!

Is there anything I can do, as I am furious with ikea and will not let this one go, especially as I bought there most expensive mattress all those years ago and did not expect this to happen!

thanks

Keep_pedalling

I think it more likely you back has become faulty, it's a lot older than the bed.

be96erj

very helpful. thanks so much!

I will have to remember that if I ever get pains from new specs or shoes! Or if I become sick because of the food served at a restaurant- it was probably my intollerace to the food, given my age, rather than the food itself:rotfl:

wealdroam

be96erj wrote: »

Can anyone offer me some advice.

I purchased an ikea mattress about 5 years ago. Still looks fine, but both my wife and I have started to get back ache from sleeping on it. We swapped to another mattress in the house and our backs are back to normal.

I phoned ikea and they sent round ecomaster to check the mattress, even though I stated the mattress looked okay, it was just causes us back pain!

Ikea said that ecomaster said there is nothing wrong with the manufacture of the mattress, but I disagree. It has clearly become faulty over the years, hence my bad back!

Is there anything I can do, as I am furious with ikea and will not let this one go, especially as I bought there most expensive mattress all those years ago and did not expect this to happen!

thanks

You mention 'warranty' in your thread title. Is the mattress still under warranty?

If there is no warranty, or the warranty has expired, then you will need to rely on The Sale of Goods Act.

After six months from purchase, it is for you to prove that the mattress in inherently faulty. An inherent fault is one where the fault was present at the time of sale but not necessarily apparent at that time. For example, an inherent fault could be (say) the spring material was of poor quality such that if fails after time to offer the expected support.

In other words, if the problem is due to fair wear and tear, or misuse, then you have no right to a remedy.

You now need to commission your own report and if that confirms the inherent fault, then Ikea will need to provide a remedy and refund you the cost of getting that report. It has to be said however, that if your report does not confirm an inherent fault, then you will have to stand that cost.

A remedy could be a repair replacement or refund and whilst you can express your preference, you cannot force the seller to provide a disproportionate remedy. That effectively means the seller chooses the most cost effective remedy.

In your case I would imagine that the seller would choose a refund. This is because any refund can be reduced to take account of the use you have had. You have had five yoears use of the mattress. How long would you expect your mattress to last?

Without knowing the price paid, nor the quality, I would hazard a guess that any refund would be less than 25% of the purchase price - maybe much less than that.

Do you have a receipt or other proof of purchase?

tomtontom

90% of beds give me a bad back, it doesn't mean that they are faulty, just that my needs have changed over time and they are not suitable for me. If you wish to pursue a claim against Ikea you need to establish which of the features of the bed has failed. Your sore back could be from multiple causes.

naedanger

wealdroam wrote: »

You mention 'warranty' in your thread title. Is the mattress still under warranty?

If there is no warranty, or the warranty has expired, then you will need to rely on The Sale of Goods Act.

After six months from purchase, it is for you to prove that the mattress in inherently faulty. An inherent fault is one where the fault was present at the time of sale but not necessarily apparent at that time. For example, an inherent fault could be (say) the spring material was of poor quality such that if fails after time to offer the expected support.

In other words, if the problem is due to fair wear and tear, or misuse, then you have no right to a remedy.

You now need to commission your own report and if that confirms the inherent fault, then Ikea will need to provide a remedy and refund you the cost of getting that report. It has to be said however, that if your report does not confirm an inherent fault, then you will have to stand that cost.

A remedy could be a repair replacement or refund and whilst you can express your preference, you cannot force the seller to provide a disproportionate remedy. That effectively means the seller chooses the most cost effective remedy.

In your case I would imagine that the seller would choose a refund. This is because any refund can be reduced to take account of the use you have had. You have had five yoears use of the mattress. How long would you expect your mattress to last?

Without knowing the price paid, nor the quality, I would hazard a guess that any refung would be less than 25% of the purchase price - maybe much less than that.

Do you have a receipt or other proof of purchase?

Just to add one point to the above. If you get an expert's report then Ikea could dispute the report's findings and refuse to pay. (I have no idea of whether that is likely.) In which case you may then need to take the matter to court (which involves some costs, which along with the cost of the report you should normally recover if you win).

Also even if you win then Ikea will be able to reduce any refund based on the life expectancy of the mattress, which in turn will depend on its initial price amongst other factors.

If it was me I would not take the risk. If I felt hard done by I would probably stop using Ikea.

wealdroam

naedanger wrote: »

Just to add one point to the above. If you get an expert's report then Ikea could dispute the report's findings and refuse to pay. (I have no idea of whether that is likely.) In which case you may then need to take the matter to court (which involves some costs, which along with the cost of the report you should normally recover if you win).

Before considering court action, I would be asking whether a credit card, or any other credit, was used for the purchase.
Seeking a remedy from a credit provider, and the FOS if necessary, would be more cost effective.

naedanger wrote: »

Also even if you win then Ikea will be able to reduce any refund based on the life expectancy of the mattress, which in turn will depend on its initial price amongst other factors.

Yes, I said that.

naedanger wrote: »

If it was me I would not take the risk. If I felt hard done by I would probably stop using Ikea.

I agree.

be96erj

wealdrom- you are a very clever boy/girl/inbetweener.

Yes I do have a receipt, however, I also paid with my CC. I will give them a call and insist on a charge back.

many thanks

naedanger

wealdroam wrote: »

Before considering court action, I would be asking whether a credit card, or any other credit, was used for the purchase.

Seeking a remedy from a credit provider, and the FOS if necessary, would be more cost effective.

Good point. I never thought of FOS. That effectively gives the customer two chances, with the first one being free.

Does that just apply if the OP paid by credit card or is that option available with other payment methods?

shaun_from_Africa

be96erj wrote: »

Yes I do have a receipt, however, I also paid with my CC. I will give them a call and insist on a charge back.

Before you call them, make sure that you understand the terminology to use.
It's a "section 75" claim that you need for them to start and not a chargeback.
The time limit for a chargeback is generally about 180 days so this won't work.

visidigi

Sorry but beds wear. The warranty wasn't that the bed will provide the exact same level of support throughout its life.

You swapper to another mattress - how old is it? how much use has it had?

About 5 years use out of your existing one isn't bad. You spend 30% of your life in it...if you are lucky.

Can see Ikea fighting this one, and why not...