Setanta, Not Sultana Or Banana!!!

sandra_3086

[FONT=Arial,Helvetica,sans-serif]Aldi are selling a Freeview/Setanata football box as from Thursday 30th August. Price £44.99 which includes first months subscription to Setana Sports and connection fee to the value of £19.99[/FONT]

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[FONT=Arial,Helvetica,sans-serif]See below
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[FONT=Arial,Helvetica,sans-serif]Setanta Digital Set Top Box[/FONT]
[FONT=Arial,Helvetica,sans-serif]As well as all the Freeview channels, with this digital box you can watch many of this season’s top football matches exclusively on Setanta – the sports channel which shows many games, that you can’t see on Sky or anywhere else.[/FONT]

• Receives all currently available Freeview channels
• Digital terrestrial TV and Radio reception
• Conditional access slot for Setanta Viewing Card
• MHEG5 interactive
• Automatic and manual channel scan
• Full function remote control
• Electronic Programme Guide (EPG)
• Selectable screen aspect ratio (4:3 and 16:9)
• Twin SCART sockets
• Fast channel search
• Easy to use

[FONT=Arial,Helvetica,sans-serif]Setanta pricing information:[/FONT]

• £9.99 per month (first month included)
• £10 connection fee (included)
• Includes viewing card
• No annual contract
• Subscription details in the pack
• Broadcast midday to 3am, 7 days a week
• Freeview channel 34

Hope this is useful to guys out there!!!

showman36

Why would someone call Setanta, banana? nothing like it.

halifax

Isn't this package only £40 in Tesco's anyway???

sima3069

don't touch setanta, you can't cancel & a nightmare to phone. freeview has problems aswell. 1 joke of a company.

Be warned

as I've had trouble

found this

I expected the number of hits from people searching under the term "Setanta
Sports Problems" to drop. It didn't, until today, when the favourite search
term suddenly changed to "cancelling Setanta Sports".

Somebody at Setanta really needs to get their backside kicked for the poor
customer service they are offering there. It is clear that lots of their
customers are deeply unhappy, emails are not being answered and lots of
people regret making the choice to go with Setanta.

http://norfolkblogger.blogspot.com/2...ta-sports.html138

Dear All,
It is disheartening to see so many negative comments when we are improving
so quickly. Believe me, I do undertsand what it is like to be waiting on the
phone for long durations of time only to end up talking to an inexperienced
agent - we've all been there and as per previous emails, its not good enough
and I offer no excuses.We are indeed the new boys and contrary to how we are
perceived, we do want to offer a world class service and are moving very
quickly in that direction. However, as simple as it may sound, increasing
headcount is not something that can generally be done at a flick of a switch
and yes, once we get these guys on board they not only have to be trained
but supported in order to get up to speed - again, that does take time.Those
of you on the Satellite platform would have noticed a much quicker call
answering time over recent weeks with the experience starting to show
through with Agents. Its far from perfect I agree but I would ask you to
support us - If you believe we are getting better and doing that relatively
quickly then stand by us - we will get this right!On Freeview, it has taken
us a little longer to get the right and are days away from having sufficient
people on board at this stage - again, it will take a couple of weeks for
them to gain the necessary experience.The anonymous post re cam and card
issues posted on 21st August, can you pass me your details please (please
pass via Nich , who I'm sure will be kind enough to relay to me) as I would
like to resolve asap.
RegardsMatthew - Setanta Sports

http://forums.moneysavingexpert.com/showthread.html?p=6090937

Dalkirst

I got Setanta free with Virgin the other week...great:)

sima3069

1

Dalkirst wrote: »

I got Setanta free with Virgin the other week...great:)

forgot to say its ok on cable as you don't need to ring em & being free you don't need to cancel. wait till end of season when everyone wants to cancel on sat/freeview :rotfl:

spalford

Avoid Setanta!

I was aware when I signed up that the contract was for 12 months, so after making my 12th payment via direct debit I cancelled it and tried to call them to cancel. Their telephone keypad options have no mention of cancellations, they are only interested in selling you their product - even if you've already got it! I eventually spoke to a guy who spoke very little English, and he told me that he could not deal with this, but to hold and a manager would deal with it. Needless to say I was put back in the queue for 25 minutes before hanging up in frustration.

I then wrote to them via email and via snail mail explaining that I needed to cancel, but again no reply. Around 10 days later, when they realised that my direct debit had been cancelled, I got a really nasty letter threatening me with debt collection agencies and court action, and my service was cut-off. Bear in mind here, that I was fully paid up until 26th August, some 2 weeks later than their letter.

Again I tried to call, and again after half an hour I got the same response (as in nothing but a promise of being put through to a non-existent manager). Around a week later I received a call from someone at Setanta asking me how I was going to pay now that my direct debit had been cancelled. I explained that they had already had my 12 full monthly payments, and that I just wanted to be done with their company forever, but he was having none of it. Bear in mind once again, that I still did not owe them any money, even if they did not accept my initial 30 days notice. I argued that if I could not give notice until after 12 months, then it must be a minimum 13 month contract, but he would not agree to this, despite it quite obviously being the case.

I am now at a loss what to do. I guess I'm going to have to give them written notice once again, and then pay whatever they ask for or I'm liable to get some tasty geyser knocking on my door for money!

Only yesterday I received yet another threatening letter.

This is simply a rip-off, and I'd be glad to hear of any other stories about this company, so perhaps we can all get together to do something to stop this malpractice.

mpython

Anyone else read the article in yesterday's Independent Magazine on UK's acceptance of fake goods? Really good mid section on reviewers........

Dalkirst

Don't they say there isn't a contract though?

spalford

They do now, but I signed up a year ago when you had to have a contract. In any event I'd read the smallprint VERY carefully!

sandra_3086

showman36 wrote: »

Why would someone call Setanta, banana? nothing like it.

Depends if you come from up north like me!!!!