Tumble Dryers Fire Risk - Hotpoint / Indesit / Creda

IAmWales

ohit wrote: »

I've come to this news item quite late. We bought a house last year and all the appliances stayed with it.

The dryer is an Indesit and one of the model's affected with this fire issue. It definitely has no green stickers on it. I thought we had the receipt from the previous home owner, but cannot find it.
Will that affect any course of action I attempt with the manufacturer?

Our goal is a "cash settlement" - no repair or replacement. Would that possible? And if not, how?

Thanks

A cash settlement is extremely unlikely, not least because they have no contract with you.

Register your dryer on the website and they'll get in touch to arrange a modification. If you don't want that then they may offer you a replacement at reduced cost, or you can buy your own.

Gemsterg

So we had one of the recalled dryers, waited forever for an engineer and then decided to pay the £99 for a new Hotpoint tumble dryer. We bought it in January 2017. By early March 2017, it developed it's first fault, an engineer came out and replaced the part. It broke again in July and now again in August. Both times, engineers have been out twice, once to diagnose and once to fix. This time, the engineer has said the part breaks so often, they have ran out of the part and awaiting delivery of more.

How many times does it need to break before they will consider giving me a new machine? I know we will get to the end of the year and as soon as it breaks, we will be left to purchase another new machine. Now I'm wishing I had kept my last dryer. It worked perfectly and was 4 years old.

Anyone have any advice on how to deal with Hotpoint? I called Customer Services today, but they were useless.

Thanks in advance.

KeithP

Gemsterg wrote: »

So we had one of the recalled dryers, waited forever for an engineer and then decided to pay the £99 for a new Hotpoint tumble dryer. We bought it in January 2017. By early March 2017, it developed it's first fault, an engineer came out and replaced the part. It broke again in July and now again in August. Both times, engineers have been out twice, once to diagnose and once to fix. This time, the engineer has said the part breaks so often, they have ran out of the part and awaiting delivery of more.

How many times does it need to break before they will consider giving me a new machine? I know we will get to the end of the year and as soon as it breaks, we will be left to purchase another new machine. Now I'm wishing I had kept my last dryer. It worked perfectly and was 4 years old.

Anyone have any advice on how to deal with Hotpoint? I called Customer Services today, but they were useless.

Thanks in advance.

As you bought this machine from Whirlpool, continue dealing with Whirlpool.

After one failed repair, you have a statutory right to refuse a second repair and reject the goods for a refund.

However, that might not be the best thing to do in your situation.
As you only paid £99 for it, perhaps insisting on a refund (note, any refund can be reduced to take account of the use you have had) might not be wise.

Whilst you might only have a one year guarantee, remember that you have a statutory right to seek a remedy from the seller for up to six years following the sale.