Boots Advent calendars destroyed by RM duo to nail varnish

ThumbRemote

hollydays wrote: »

I disagree . Not knowing the t & cs isn't a mistake .

It's as much of a mistake as not checking the number on a packet and the number on a door are the same.

custardy

ThumbRemote wrote: »

No, they should do what every other person in the country is obliged to do when handling goods that aren't their own - follow a duty of care to those goods.

If Royal Mail misdeliver an item to me, I can't just keep it, sell it or destroy it. The same should apply if I make a mistake sending an item. They should make it available for me to collect if I wish.

So lets not digress.
What is your solution? Collect from where? Heathrow,Belfast?

JP08

custardy wrote: »

So lets not digress.
What is your solution? Collect from where? Heathrow,Belfast?

The solution is easy. The parcel has a return address. Return it to the local sorting office for collection with a penalty equal to £{whatever the cost of a first class delivery (after all, if that's what it would cost to post it as far as it got before being declared not able to fly) plus the usual penalty for a parcel with incorrect postage}.

RM is not out of pocket, parcel is back (almost) where it started. Customer has their goods and can be educated as to the correct procedure. Everybody happy(ish).

Simples.

custardy

JP08 wrote: »

The solution is easy. The parcel has a return address. Return it to the local sorting office for collection with a penalty equal to £{whatever the cost of a first class delivery (after all, if that's what it would cost to post it as far as it got before being declared not able to fly) plus the usual penalty for a parcel with incorrect postage}.

RM is not out of pocket, parcel is back (almost) where it started. Customer has their goods and can be educated as to the correct procedure. Everybody happy(ish).

Simples.

and if not collected?
You feel the cost of dealing with the item and transporting it should be covered by 1st class post?
I think we see now the level of 'charge' people think is reasonable is out of kilter with reality.

JP08

custardy wrote: »

and if not collected?
You feel the cost of dealing with the item and transporting it should be covered by 1st class post?
I think we see now the level of 'charge' people think is reasonable is out of kilter with reality.

What do they normally do with the "not collecteds" ? (I'd say generally the value of the parcel is more than the cost of the postage to send it so they shouldn't be out of pocket - and I'd support selling "not collected"s after a reasonable passage of time)

And the cost of transporting it should be covered by the postage paid (I did say that that should be one part of the penalty cost) - or what else does RM do ? The penalty you pay for collecting an incorrect postage parcel is supposed to be a handling charge, so should cover the handling.

The process for returning is no different and costs no different to their normal day to day operation, because sending a parcel from A to B (or, more accurately, from B to A) is their normal operation.

custardy

JP08 wrote: »

What do they normally do with the "not collecteds" ? (I'd say generally the value of the parcel is more than the cost of the postage to send it so they shouldn't be out of pocket - and I'd support selling "not collected"s after a reasonable passage of time)

And the cost of transporting it should be covered by the postage paid (I did say that that should be one part of the penalty cost) - or what else does RM do ? The penalty you pay for collecting an incorrect postage parcel is supposed to be a handling charge, so should cover the handling.

The process for returning is no different and costs no different to their normal day to day operation, because sending a parcel from A to B (or, more accurately, from B to A) is their normal operation.

Is it? So what about the operation of transporting to the hub,dealing with a prohibited item and then returning the item to a local delivery office.
Managing the fees payable etc?
All just normal day to day stuff?

Personally as a business RM (IMO) should take a harder line and simply not bother with no return address mail etc and go straight to destroy.

JP08

Worked example. The cost of sending a 2kg small parcel first class in the UK is £5.45. Therefore the cost of sending it back to the sorting office should be £5.45 (Price from http://www.royalmail.com/business/services/sending/parcels-uk/1st-class-parcels).

Handling fee http://www.royalmail.com/personal/help-and-support/new-pay-a-fee-surcharges £3.

Penalty paid on collection £8.45

JP08

custardy wrote: »

Is it? So what about the operation of transporting to the hub,dealing with a prohibited item and then returning the item to a local delivery office.

part 1 paid for by the postage on the item (because that's what they do with a parcel normally).
part 2 by the handling fee (because that is what they say it is for on their own website)
part 3 paid for the penalty postage fee as outlined above (because moving the parcel back doesn't cost any more than moving it there)

custardy wrote: »

Managing the fees payable etc?

in part 2 as again it is a cost of the handling - as it is what they do normally with underpaid, non paid postage which is effectively what the parcel coming back is - I'll be generous, you can double the handling charge as they handle it twice !

custardy wrote: »

All just normal day to day stuff?

YES ! What part of it don't they do normally ?

custardy

JP08 wrote: »

part 1 paid for by the postage on the item (because that's what they do with a parcel normally).
part 2 by the handling fee (because that is what they say it is for on their own website)
part 3 paid for the penalty postage fee as outlined above (because moving the parcel back doesn't cost any more than moving it there)


in part 2 as again it is a cost of the handling - as it is what they do normally with underpaid, non paid postage which is effectively what the parcel coming back is - I'll be generous, you can double the handling charge as they handle it twice !



YES ! What part of it don't they do normally ?

So how much is the fee to be charged. Not sure how many times I can ask this? your method doesnt seem to pan out.
FYI,moving chargeable items does cost more than handling standard post.
Underpaid items are travelling along their original route on one journey. These items would not be.

i still say removing the returns centre makes more financial sense.

JP08

Well I did post a worked example a couple of posts back, for a 2kg small parcel.
Came to £8.45. Since then, I've allowed you a second handling charge. So, for that parcel,£11.45. Chargeable items cost more? Ok, penalty is postage cost + 2xhandling charge of £3.00.

What returns centre? At the point it is discovered as a problem, slap on an official stamp for 'Return to sender, hold at local sorting office for penalty' and pop it back in the same system that got it there!