Warning about charges LLU Unbundled Customers).(Moving your line rental back to BT).

utilitybroker

If you go to the BT site and go the Comeback to BT section.

http://www.productsandservices.bt.com/consumerProducts/displayProduct.do?productId=CON-16425

Then click on the Terms and Conditions,at bottom of page. Your see they say.

Connection charges for BT Together, the BT Light User Scheme (LUS) and BT Basic

" The following connection charges apply for BT Together, the BT Light User Scheme (LUS) and BT Basic.

• Take over a line where no changes are needed to wiring inside or outside the home - £0
• For a single line - £124.99 "

A_Nice_Englishman

utilitybroker wrote: »

If you go to the BT site and go the Comeback to BT section.

http://www.productsandservices.bt.com/consumerProducts/displayProduct.do?productId=CON-16425

Then click on the Terms and Conditions,at bottom of page. Your see they say.

Connection charges for BT Together, the BT Light User Scheme (LUS) and BT Basic

" The following connection charges apply for BT Together, the BT Light User Scheme (LUS) and BT Basic.

• Take over a line where no changes are needed to wiring inside or outside the home - £0
• For a single line - £124.99 "

When you go back to BT from a LLU operator, wiring outside the home (at the exchange) needs to be changed so it would seem BT can/do charge.

marciebaby

jhp - Have you any evidence from someone who has actually been charged £125? All I can see from your link is suggestions and an unqualified statement from heinz. As for the OP being helpfull, yes it brought the subject up for discussion but MY experience is contrary and BT may or may not charge you, not WILL.
utilitybroker - nice list, care to narrow the hunt down a bit, my eyes cant cope with small print.

Englishman - I could then point you to "If your house has had a BT phone service in the past and the line still has a dialling tone, it's highly likely it won't cost you anything to get your line working again" - and once again I am only speaking from personal experience not heresay, suggestions, a friends second cousin told me etc., we weren't charged.

penrhyn

As far as I am aware there would only be a physical wiring change in the exchange when changing to or from BT to an LLU service provider where a broadband connection is concerned.
Using the likes of Talk Talk for voice calls continues to use the BT PSTN.

It would be a different case if you were using a cable operator.

Whoops, I'm talking rubbish, it would seem that Talk talk are unbundling voice circuits as well, what's of concern that they would appear to have been doing this for customers where the line rental is payed to Talk talk without them being aware.
In such cases you will only ever be able to have Talk talk as your ISP.

http://telebusillis.blogspot.com/2007/06/talktalk-why-unbundle-voiceonly.html

Stuart_W

I don't know how much this helps in the discussion about the charge to migrate from a LLU line back to BT, but in the Phone Co-Op's price list you'll see that there is a "conversion from LLU" charge of £58.75.

http://www.phone.coop/documents/linerental/residential_line_rental_price_list.pdf

This is less than half of the cost of the full BT £125 charge - but it does confirm than going from LLU back to non-LLU does raise a special charge. (Phone Co-Op line rental is a non-LLU based product).

Bircho

marciebaby wrote: »

jhp - Have you any evidence from someone who has actually been charged £125? All I can see from your link is suggestions and an unqualified statement from heinz. As for the OP being helpfull, yes it brought the subject up for discussion but MY experience is contrary and BT may or may not charge you, not WILL.
utilitybroker - nice list, care to narrow the hunt down a bit, my eyes cant cope with small print.

Englishman - I could then point you to "If your house has had a BT phone service in the past and the line still has a dialling tone, it's highly likely it won't cost you anything to get your line working again" - and once again I am only speaking from personal experience not heresay, suggestions, a friends second cousin told me etc., we weren't charged.

I moved into a house that was on LLU with Talk Talk. BT quoted me £124.99 to have the line put back onto their network. They informed me the engineer on site would check and if there was work to be done at the exchange then they would charge me, if no work to be done then it would be free. How would I be able to check that? Lord knows. As for getting the line actually installed, now thats another drama!

A_Nice_Englishman

Bircho wrote: »

I moved into a house that was on LLU with Talk Talk. BT quoted me £124.99 to have the line put back onto their network. They informed me the engineer on site would check and if there was work to be done at the exchange then they would charge me, if no work to be done then it would be free. How would I be able to check that? Lord knows. As for getting the line actually installed, now thats another drama!

t
Unfortunately for you, I am pretty sure there will be work to do at the exchange. Your line will be connected to Talk Talk's equipment and will need to moved to BT's equipment. Do let us know what happens - lots of us are very interested.

A_Nice_Englishman

Here's someone else who's been quoted £125 by BT to transfer an unbundled line

http://forums.moneysavingexpert.com/showthread.html?t=539078

mk-donald

Well this is what the latest BT price list says:

"Taking over an existing residential phone line

"If you take over an existing BT phone line there is no charge.
If your household was previously connected to BT and you are
out of your 12-month contract, we will reconnect it
completely free. If damage has occurred to your BT line or
socket charges will apply. Customers disconnected for nonpayment
of a BT bill will be charged £35.25 for reconnection.
Charges apply to reconnection from a previous Home Highway
line. Terms and conditions apply. A connection fee of £124.99
will be charged if your household has not previously been
connected to BT."

Which seems to be saying as long as we had it as a BT phone line once and hadn't broken the initial 12-month contract with them, then we'll be okay.

garrence

Unless they count your line in an exchange being moved from their equipment to a LLU provider as being "damage", although the damage would have been caused by BT themselves in this case I suppose.