Broken Asus tablet warranty

outlaw777

Hi I bought a 20 inch Asus tablet 8/8/14, tablet broke as soon as I got it and Asus fixed it because it was within warranty, I've had never ever problems with it, its now broke again and they are refusing to repair it because its out of warranty by a couple of months and want to charge me a £45 fee, I feel this is outrageous, please can someone advise?

grumbler

Well, if the warranty is really just pathetic 12 months, your only comeback is against the supplier that you've bought the tablet from: Consumer Rights. Unfortunately, after 6 months it's likely to fob you off and rightfully demand a proof that the fault isn't a result of misuse or damage. If so, you'll need to pay for an independent engineer's report and then demand the cost reimbursed by the supplier later. Possibly, you'll need to go as far as Small Claims Court actions.

outlaw777

Surely Asus should sort me out as a goodwill gesture?

Paully232000

outlaw777 wrote: »

Surely Asus should sort me out as a goodwill gesture?

why should they?
as post above, for all they know you dropped it/spilt your tea on it etc etc

grumbler

outlaw777 wrote: »

Surely Asus should sort me out as a goodwill gesture?

If it's that sure, what are warranties for then?

Paully232000 wrote: »

... for all they know you dropped it/spilt your tea on it etc etc

No, they don't know this. Regardless, even with proofs that the fault isn't a result of damage, they can wash their hands as they have no legal obligations to repair it.

Paully232000

grumbler wrote: »

If it's that sure, what are warranties for then?
No, they don't know this. Regardless, even with proofs that the fault isn't a result of damage, they can wash their hands as they have no legal obligations to repair it.

I know they don't know this, that was my point.

outlaw777

Well quite simply I won't be purchasing an Asus product ever again!

grumbler

Only Asus? Will you buy Apple? Motorola?
Next time it's worth doing more thorough research then just dismissing one manufacturer. Warranty is one of the first things I would check.

And if more customers enforce their rights against retailers under SoGA instead of biting the bullet, the retailers will possibly will be less eager to sell goods with pathetic manufacturer's warranties.

outlaw777

Won't buy Asus ever again, don't buy any Apple due to ethical reasons.

Fightsback

outlaw777 wrote: »

Hi I bought a 20 inch Asus tablet 8/8/14, tablet broke as soon as I got it and Asus fixed it because it was within warranty, I've had never ever problems with it, its now broke again and they are refusing to repair it because its out of warranty by a couple of months and want to charge me a £45 fee, I feel this is outrageous, please can someone advise?

Your contract will not be with Asus, it will be with the vendor. You need to pursue the vendor for restitution.

What is the nature of the failure ?

outlaw777

The Tablet won't even turn on!