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Broken Asus tablet warranty

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Comments

  • outlaw777
    outlaw777 Posts: 881 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    If they fob me off what do I say?
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 18 November 2015 at 1:07PM
    IMO, the only you can do is what I suggested in my first post.
    If they simply fob you off tell them about SoGA and send them a letter before action if they keep doing this. You will need a report later if you submit a SCC claim.
    If they blame you for damaging it from the start, get a report proving them wrong, then demand the tablet repaired/replaced (up to them) and the refund for the report.
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
    Fightsback wrote: »
    However thanks for pointing out :)
    Sorry but I couldn't resist :)
  • Fightsback
    Fightsback Posts: 2,504 Forumite
    kwikbreaks wrote: »
    Sorry but I couldn't resist :)

    No worries :)
    Science isn't exact, it's only confidence within limits.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    outlaw777 wrote: »
    Yes its deffo broke, do I use this act against Asus direct or Dabs?


    Asus have no liability its against the vendor under SOGA .
    You are going to need an independent report stating the fault is inherent or product could reasonably be expected to last longer .
  • grumbler
    grumbler Posts: 58,629 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    JJ_Egan wrote: »
    You are going to need an independent report stating the fault is inherent or product could reasonably be expected to last longer .
    I think it has to be AND, not OR, but IMO the second part isn't needed as a repairs expert isn't in a position to decide what is reasonable.
  • outlaw777
    outlaw777 Posts: 881 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    Might just take it down the local repair shop...
This discussion has been closed.
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