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  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    I suppose it is reasonable to ask, but I would expect a generic answer, not really telling you anything.
    Something like, 'thank you, we will look into it'.

    Yes at the first point of contact, I agree. But you are asking them to get back to you with something more substantial to explain after that point.
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