advice needed how to get out of contract with bt for broadband

mattee77

Bt are now charging customers £6 to leave BB, can they do this?

espresso

mattee77 wrote: »

Bt are now charging customers £6 to leave BB, can they do this?

Yes of course they can do it. They are warning you about this change, so if you don't like it, leave before it comes into effect.

:rolleyes:

mattee77

do u think that i can leave with no penalty, fees. I am only half way through my 18 month contract

espresso

mattee77 wrote: »

do u think that i can leave with no penalty, fees. I am only half way through my 18 month contract

Obviously not as you have agreed to an 18 month contract term.

babymoneyblagger

basically mattee I am in the same position as you, we want to leave for other reasons to, but also that we dont agree with this being added.

mattee77

Surely if u do not agree with the change of contract, We originally signed up for then we have the right to cancel

worotan

I got BT Broadband a few months ago, and when I was unimpressed by their service, I tried to cancel. I am still shocked that they advertised a one month notice period for cancellation, which turns out to mean that you have to give them one months notice, and then pay the entire contract. I did not read the enormous amount of small print - fair enough, my error - but when they say a one month notice period, I assumed the common meaning, that you have to give one months notice, and then you finish the contract, and pay for what you used.

I am so disgusted at this advertising con, that I will never touch BT again when this expensive service comes to an end. I know that they are legally entirely correct - and very smug about it on the phone - but they have breached my trust for a short-term contract, and lost a customer in the long run.

johnroberts07

i have been trying to complain to bt for months about slow and keep disconnecting broadband, phoning their 0845 nos. now they have put my bill up to £59.99 a month instead of £40 a month. and i still havent got my problem sorted out. only getting 1 or 2 kbs downloads on option 3