Apple update ruined phone

Rev

grumbler wrote: »

You say this like all people have Apple stores nearby.
" been to Leeds to speak with Apple " - this indicates that the owner had to travel to Leeds to visit the store.
How come - if the warranty expired?!
Yes, that's what I meant by 'lucky' and 'exception rather than rule'. Especially for a battery that normally has a separate shorter warranty.

No way "surely it's on them".

Yes. What's the warranty is for then if they apparently ignore it?

Only for phones/tablets bought from them directly, not from O2 in which case it's O2 who has to abide.
Hardly a surprise if it's was Apple who said this and who your cousin was buying from.
The OP said "a small discount on another phone", not on a new phone.


Because your advice was in fact very poor. Most likely it would be a wasted trip god knows how far.

As opposed to your advice which has been so helpful and constructive.

The OP can try Apple again or not. I don't really care. I've got better things to do with my time that go around in circles with someone who's advice so far has consisted of 'Apple are crap.'

grumbler

Stop putting your words in my mouth.
The only bad thing I said about Apple was that their warranty was pathetic. And this was a fact, not an opinion.
Yes, the advice on O2+SoGA was constructive, unlike your nonsencial Apple+SoGA.

Rev wrote: »

You're clearly [STRIKE]not[/STRIKE] an apple fan. Great for you. ... If you have nothing to add to that other than to [STRIKE]slate[/STRIKE] praise Apple why bother posting? In what way is that helpful?

dmliverpool

Plus into the computer to see it boots. If not there are numerous videos on you tube to unbrick it by pressing various buttons in a set order. It happened to me before switching to android.

Gemgem88

Hello thank-you for all your replies,yes my dad had been on the phone to Apple a few times they gave him some tips and nothing helped,they advised him to go to a store in Leeds he had to get the train as he isn't currently driving. They plugged it in to a computer tried a few things and basically said there is nothing they could do!
They offered another phone with a discount I cannot remember the exact offer but it wasn't anything my dad could afford. They said as it's contract to take it up with O2 and put a letter in the post for him saying it was not of his doing ect. O2 said they can't do anything as he is in a contract. He has since took out another contract (advised him to just buy a cheap mobile but he didn't listen!) so he is now paying for two phones!
He doesn't like to complain and after trying once or twice with O2 he just gave up,I will be advising him to keep on at them. He has tried to plug it in to the laptop and apple had tried numerous things and confirmed it had gone to the big Apple in the sky.

Again thanks for replying.

WellKnownSid

As the phone came from O2 - you will need to get them to sort.

You have a six year warranty in England, five in Scotland.

http://www.apple.com/uk/legal/statutory-warranty/

grumbler

WellKnownSid wrote: »

You have a six year warranty in England, five in Scotland.

This is far too over-simplistic statement.

IIRC, it's reasonable time - depending on the device - up to 6 years.

And it's not a 'warranty'. Unlike for a warranty, after 6 months the onus lies on the customer to prove that it's a manufacturing fault. That's why I said that the letter from Apple could be helpful, depending on what it said.

Buzby

Interestingly, many 5c's are regularly upgraded to the latest software update and with no issues. Invariably user error during a restart can brick it, but again depends on the circumstances. There is no inherent issue, so Apple are blameless.

In the current situation, he has a locked handset - possibly bricked. He should take it to a local iPhone repairer who can weild a few tricks to restore it to working order, them update the firmware. He should then sell it as a network locked handset and get some money for it,

20aday

OP I assume your Dad has tried "DFU Mode"?

Link: http://www.macworld.co.uk/how-to/iphone/how-put-an-iphone-in-dfu-mode-3628686/

In my own experience the Genius Bar team at Apple were great when I dropped my iPhone 4 onto concrete; it should've cost me £169 for a replacement buy they swapped it free of charge.

Similarly my iMac decided to develop an LCD panel failure last year (just short of it's fourth birthday) and after paying £29 for an engineer's report I used the SoGA to get it repaired for nothing.

If the letter from Apple basically admits fault then your Dad really should get in touch with o2 as the phone isn't 'fit for purpose'.

grumbler

Buzby wrote: »

...Invariably user error during a restart can brick it,

Is it just a phone or a car that requires a licence to drive?

There is no inherent issue, so Apple are blameless.

Surely you know better:

Gemgem88 wrote: »

...Apple ...said they would send a letter in the post confirming it was their fault

WellKnownSid

I think it was more likely that the Apple Store would be able to confirm that the device hadn't suffered any physical damage - i.e. took a quick look at the moisture tabs to see it hadn't been underwater. A letter to that end will support a SOGA claim.

Apart from the battery which is subject to degrading through wear and tear and abuse (e.g. charging the phone when above 80%, or being left fully drained for an extended period) - there are no other wear parts that could imply a fault that might not have been present at the time of sale.

Quod erat...