Cancelling contracts

gibbiem

Does anyone have any further information on this - http://www.telegraph.co.uk/finance/personalfinance/household-bills/11666918/Failing-broadband-and-mobile-so-can-I-ditch-my-deal-today.html

Mainly the bit about cancelling due to poor customer service and what process I should follow?

Thanks

grumbler

gibbiem wrote: »

Mainly the bit about cancelling due to poor customer service and what process I should follow?

Red herring IMO, but the only way to 'follow' is the internal complains procedure, then the ombudsman. Ofcom stays away from any individual complaints.

Now, Ofcom says providers should set up "swift and hassle-free" processes for customers who complain about poor service.
...
From next month, Ofcom says firms must reform their contracts to make it easier to switch.
It's not yet clear what conditions customers need to meet, or if they have to prove they receive poor service, before they can exit a contract.
But Ofcom says ... shoddy customer service would be included in the new rules.

I think this is yet another wishful thinking from Ofcom not supported by anything real.

JJ_Egan

I don't believe Customer Service came under the rule .As i understand the speed issue it only applied to the first few months of the contract and even then you have to go through the complaints procedure .