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Air Canada flight delay compensation
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BallymoneyBaileyBoy
Posts: 2 Newbie
I recently flew from Dublin to Seattle via Toronto with Air Canada. The flights (both Air Canada) were on a single ticket, with a transfer in Toronto.
The outbound flight from Dublin was approximately 2 1/2 hrs late, which meant we missed our connecting flight from Toronto to Seattle.
While the flight from Dublin to Toronto was in the air, Air Canada rebooked our next flight, from Toronto to Seattle for the next day.
The consequence was that I arrived in Seattle approximately 15 hrs later than on my purchased tickets.
Air Canada are rejecting my claim for compensation on the basis that the flight form Dublin was less than 3 hrs late, and the flight form Toronto is not covered by EU regulations. My argument is that my total delay is the consequence of the EU departing flight, and is therefore covered under EU regulations.
Could anybody advise if I am correct?
The outbound flight from Dublin was approximately 2 1/2 hrs late, which meant we missed our connecting flight from Toronto to Seattle.
While the flight from Dublin to Toronto was in the air, Air Canada rebooked our next flight, from Toronto to Seattle for the next day.
The consequence was that I arrived in Seattle approximately 15 hrs later than on my purchased tickets.
Air Canada are rejecting my claim for compensation on the basis that the flight form Dublin was less than 3 hrs late, and the flight form Toronto is not covered by EU regulations. My argument is that my total delay is the consequence of the EU departing flight, and is therefore covered under EU regulations.
Could anybody advise if I am correct?
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Comments
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Guide https://forums.moneysavingexpert.com/discussion/5173888
- there are specific court cases that are listed here relating to your claim
Worth reading up on court process too as you may need to go down that route
Correct thread to post on https://forums.moneysavingexpert.com/discussion/4445417
Worth a read too0 -
Hi,
I have had a look through the Forum but can’t find an answer or guidance on this particular problem.
On 03/01/17 I was on Air Canada flight AC1908 which had a delayed take-off of two hours from Toronto. This flight landed in Dublin on 04/01/17 at approx. 1015, causing me to miss my connected flight to Manchester EI0204, which was taking off at 1010.
The next available flight from Dublin to Manchester was not until EI0210 at 1620.
There was an Aer Lingus flight at approx. 1215 to Manchester, however I was informed at the check-in desk that this was full.
The initial delay (approx. 2 hrs) has caused me a delay to my final destination of over 5 hours.
Is this covered under EU261/2004? I don’t believe it is, however the Aer Lingus involvement makes me think it may be (although they did not cause the initial delay).0 -
Hi Ryan,
Air Canada is a none EU carrier departing from a none EU country, so the EU regulation 261 does not apply in your case.Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.0 -
BallymoneyBaileyBoy wrote: »I recently flew from Dublin to Seattle via Toronto with Air Canada. The flights (both Air Canada) were on a single ticket, with a transfer in Toronto.
The outbound flight from Dublin was approximately 2 1/2 hrs late, which meant we missed our connecting flight from Toronto to Seattle.
While the flight from Dublin to Toronto was in the air, Air Canada rebooked our next flight, from Toronto to Seattle for the next day.
The consequence was that I arrived in Seattle approximately 15 hrs later than on my purchased tickets.
Air Canada are rejecting my claim for compensation on the basis that the flight form Dublin was less than 3 hrs late, and the flight form Toronto is not covered by EU regulations. My argument is that my total delay is the consequence of the EU departing flight, and is therefore covered under EU regulations.
Could anybody advise if I am correct?
http://europa.eu/rapid/press-release_CJE-13-18_en.htm
http://travelsort.com/blog/is-eu-compensation-owed-when-the-us-connecting-flight-is-delayed
these may help"Save the cheerleader - Save the world"0 -
The poster asked in 2015....someone else woke the thread up :-)0
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Thanks for the replies.
I will have to go through Air Canada direct.0 -
Ryan, you have no claim at all. The delay was on Air Canada operating out of Toronto so as advised a non EU airline on a non EU departure. The Aer Lingus flight wasn't late, it just took off without you as you hadn't arrived on time. This highlights the dangers of booking flights on different airlines, and Air Canada Rouge which operates the flight to Dublin, and indeed operates direct from Manchester to Toronto, has something of a reputation of being late and poor service, it may be a case of you get what you pay for. Frankly I think Air Canada itself is pretty poor but either way there is no EU261 claim in your case.0
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