Air Canada flight delay compensation

BallymoneyBaileyBoy

I recently flew from Dublin to Seattle via Toronto with Air Canada. The flights (both Air Canada) were on a single ticket, with a transfer in Toronto.
The outbound flight from Dublin was approximately 2 1/2 hrs late, which meant we missed our connecting flight from Toronto to Seattle.
While the flight from Dublin to Toronto was in the air, Air Canada rebooked our next flight, from Toronto to Seattle for the next day.
The consequence was that I arrived in Seattle approximately 15 hrs later than on my purchased tickets.
Air Canada are rejecting my claim for compensation on the basis that the flight form Dublin was less than 3 hrs late, and the flight form Toronto is not covered by EU regulations. My argument is that my total delay is the consequence of the EU departing flight, and is therefore covered under EU regulations.

Could anybody advise if I am correct?

Caz3121

Guide https://forums.moneysavingexpert.com/discussion/5173888
- there are specific court cases that are listed here relating to your claim
Worth reading up on court process too as you may need to go down that route

Correct thread to post on https://forums.moneysavingexpert.com/discussion/4445417
Worth a read too

Ryan2020

Hi,
I have had a look through the Forum but can’t find an answer or guidance on this particular problem.
On 03/01/17 I was on Air Canada flight AC1908 which had a delayed take-off of two hours from Toronto. This flight landed in Dublin on 04/01/17 at approx. 1015, causing me to miss my connected flight to Manchester EI0204, which was taking off at 1010.
The next available flight from Dublin to Manchester was not until EI0210 at 1620.
There was an Aer Lingus flight at approx. 1215 to Manchester, however I was informed at the check-in desk that this was full.
The initial delay (approx. 2 hrs) has caused me a delay to my final destination of over 5 hours.
Is this covered under EU261/2004? I don’t believe it is, however the Aer Lingus involvement makes me think it may be (although they did not cause the initial delay).

Tyzap

Hi Ryan,

Air Canada is a none EU carrier departing from a none EU country, so the EU regulation 261 does not apply in your case.

zorber

BallymoneyBaileyBoy wrote: »

I recently flew from Dublin to Seattle via Toronto with Air Canada. The flights (both Air Canada) were on a single ticket, with a transfer in Toronto.
The outbound flight from Dublin was approximately 2 1/2 hrs late, which meant we missed our connecting flight from Toronto to Seattle.
While the flight from Dublin to Toronto was in the air, Air Canada rebooked our next flight, from Toronto to Seattle for the next day.
The consequence was that I arrived in Seattle approximately 15 hrs later than on my purchased tickets.
Air Canada are rejecting my claim for compensation on the basis that the flight form Dublin was less than 3 hrs late, and the flight form Toronto is not covered by EU regulations. My argument is that my total delay is the consequence of the EU departing flight, and is therefore covered under EU regulations.

Could anybody advise if I am correct?

http://europa.eu/rapid/press-release_CJE-13-18_en.htm

http://travelsort.com/blog/is-eu-compensation-owed-when-the-us-connecting-flight-is-delayed

these may help

Caz3121

The poster asked in 2015....someone else woke the thread up :-)

Ryan2020

Thanks for the replies.

I will have to go through Air Canada direct.

Alan_Bowen

Ryan, you have no claim at all. The delay was on Air Canada operating out of Toronto so as advised a non EU airline on a non EU departure. The Aer Lingus flight wasn't late, it just took off without you as you hadn't arrived on time. This highlights the dangers of booking flights on different airlines, and Air Canada Rouge which operates the flight to Dublin, and indeed operates direct from Manchester to Toronto, has something of a reputation of being late and poor service, it may be a case of you get what you pay for. Frankly I think Air Canada itself is pretty poor but either way there is no EU261 claim in your case.

leylandsunaddict

Ryan2020 wrote: »

.

I will have to go through Air Canada direct.

Direct for what? You have no claim for compensation against either carrier. Overall it was only a 5 hour delay. Just move on and forget it.