Voluntary Termination

Rain_Shadow

Noobie2011 wrote: »

So really after some advice again as I think this company are really tying to rip me off.

Since they stated they would charge me nearly £300 for collecting the car which they never stated to me beforehand they have now said they are entitled to charge as it took longer than usual to pick the car up from me as I was waiting for a V5. However I have complained and the most recent is I have received a letter from them stating the charges and to me this is totally wrong but wanted to check on here.

So not only does this letter state 3 separate collection charges and not sure what these are, it also states monthly charges for the car which when I rang and asked if I would carry on paying for the car once the VT was accepted and processing they said no you would not. Also I noticed even after the write off of the agreement they have still charged me every month right up until last month and surely this cannot be right as I gave the car back way before Christmas.

Any help would be great, cheers

So they are still saying that you owe £264.00, the collection charge?


That is the charge you are disputing and therefore haven't paid.

Noobie2011

Rain_Shadow wrote: »

So they are still saying that you owe £264.00, the collection charge?


That is the charge you are disputing and therefore haven't paid.

Cheers,

Spoke to them today and apparently this is a standard letter they are obliged to send out and the balance is the recovery charge which is in dispute.

I did query however why is it showing monthly charges from October up until January when we had already given the car back then and that this is not right as looks like we are missing payments. Plus these have shown up on my partners credit file as missed payments. He could not answer that and said he will raise a complaint

justask4lottie

This is a long story and wondered if anyone could help or advise me......

Basically I had a lease car which I picked up from Hippo solutions in around feb 2013. My financial circumstances changed and I could not afford the £165 monthly payment on the Leon 2011 plate.

After a few enquiries to Barclays they advised me I could VT and return my car to Manheim in Leeds and that there would be no additional cost as long as there was no damage found at the inspection.

I rang Manheim on the morning I was going and they knew I would be dropping the car off....

When I got to the site I went to one office who told me to go to another office. I got to the second office and explained that I was returning a lease car and that a lady on the phone in the morning had taken my details. The guys there didn’t know anything about it or what to do, so I was sent round to a third office and they also told me they didn’t know anything about it and were very unhelpful. They told me just to hand over both sets of keys and my log book and that I was ok to go. Because I have never had a lease car before I acted upon their instructions signed the log book, handed 2 keys over and left and thought nothing more of it.

6 weeks later had a letter from Barclays saying that I owe £1155 (which I was very shocked about) which has now been passed to CRS. I have spoken to CRS who have been really helpful and have kept my account on hold. They requested information from Barclays for a break down of the charges and they still have not got them and its now 15th MArch.

I had to ring Barclays and emailed them on numerous occasions and 2 weeks ago I finally got an inspection report which I am not happy about.

They are saying there is rust and corrosion and dents?!! Someone went into me last year and even though I went through the insurance to their garage they are saying it has been poorly repaired.

Barclays are saying I owe all this money still and I have no idea what to do. I dropped the car off on 7th November and the inspection was not done until 1st December.....what the hell have they done to the car inbetween!!

My paper work from Barclays states:

Collection procedures
“At the end of the lease when the vehicle is returned, representatives of the member and the customer must check and agree on the vehicle condition.”

Apparently Barclays are not part of the BVRLA although it says it on their letter. They passed me back to Manheim and Manheim send me back to Barclays and im dizzy going round in circles.

HELP!!!

Thanks

justask4lottie

Did u get this sorted?

How was it resolved?

neilmcl

I don't know what to advise but it may help if you start a fresh thread on this rather than adding to one that's well over a year old.

justask4lottie

Thanks I am new to this and didn't know how to start a new discussion. Think I have done it now tho so thanks for the advice

tykesi

You have but you've posted it in the Money Saving Arms Discussion thread, it really needs to be in the Motoring forum to get the best responses.

justask4lottie

tykesi wrote: »

You have but you've posted it in the Money Saving Arms Discussion thread, it really needs to be in the Motoring forum to get the best responses.

I am rubbish at this