email from CAA what next

7777777

recived this email from caa today can make sense of it ,, resolver as sent them all my info i have sent to the air line,, is this now a fob off from CAA can any one give me any advice,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,Dear Mr xxxxxxxxxxx

Thank you for your email, sent to us by!!!!!!!!!! resolver.

Please note that Resolver copies us (the PACT department of the Civil Aviation Authority) into the airline’s reminder email for our information only, and that we have no prior knowledge of your complaint. Therefore, please address any further chasers directly to the correct airline email address and not passengercomplaints@caa.co.uk.

If you have not already written to your airline regarding your complaint we would suggest that you do so. Unfortunately, due to the high volume of complaints relating to the recent court ruling, many airlines are taking longer than the 8 weeks initially proposed, with many suggesting they will respond within 10-12 weeks. Therefore, please allow them a reasonable amount of time to respond. The Civil Aviation Authority does provide assistance with complaints against airlines, but it will not do so unless you have already formally complained directly to the airline concerned.

However if you should wish to file a complaint with us in future, passengers can submit their complaint online directly from the CAA website.

As part of the process to improve the efficiency of our complaint handling function, the Civil Aviation Authority has implemented a new complaints process where passengers can submit their complaint online directly from the CAA website. This will help us to assist you and enable us to handle your complaint more quickly.

We would be grateful if you could aid us in processing your complaint by submitting your claim using the online form provided on our website. You can find the relevant page through this link:

https://www.caa.co.uk/passengercomplaints

Under the subtitle ‘How the CAA can Help’ you will need to click on the link ‘Refer your complaint to us’. Clicking on the words ‘online form’ a new window will open up our consumer portal letting you submit your complaint to the CAA.

You should then receive an acknowledgement email which you should keep and the link within this in order to provide further information.

If you are unable to scan the supporting documents to upload them with your online submission, please continue to submit the complaint online and we will contact you in due course to let you know what further information we need.

Should you have trouble submitting the complaint online, please give us a call on 020 7453 6888 (option 2) and one of our advisers will assist you.

Yours sincerely,

Richard Hooker
Consumer Affairs Officer
Market and Consumers Group
Civil Aviation Authority
CAA House, 45-59 Kingsway, London WC2B 6TE
Telephone: 0207 453 6888
https://www.caa.co.uk

Caz3121

If this is related to this thread you should not need the CAA for anything
https://forums.moneysavingexpert.com/discussion/5338871
A read of the Thomas Cook thread will show many people being offered vouchers, declining and then receiving cash
CAA have no powers over making the airlines pay up

7777777

yes caz that is the correct tread,, as you are aware i have been offered vouchers but have asked for cash,, contacting CAA was the next step on resolver so i just went with this ,,,,,are you saying i did not need to contact CAA ?

111KAB

Correct - no need to contact CAA (waste of time) ... all as advised the last time I posted. What did TC say when you asked for the 'exchange'?

7777777

T C have only offered me vouchers ,,, i have asked for cash but have not recived any reply from them to date,,

111KAB

Well 'phone them, email them, tweet them or post on their facebook page (FB probably best for quick reply) or do the lot and if no immediate response send them a LBA/NBA. They are playing a game .... don't let them!