MSE News: Giffgaff tops mobile phone customer service poll

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in Mobiles
Smaller mobile phone providers Giffgaff, Tesco Mobile and Asda Mobile have been voted best for customer service...
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Giffgaff tops mobile phone customer service poll as piggyback providers beat the big boys

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Giffgaff tops mobile phone customer service poll as piggyback providers beat the big boys

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Are there any surveys asking how many times you've needed to contact them in what time, and how many people don't actually know because they've never contacted them?
giffgaff's hypothesis is that the customers themselves can help with many of the things that arise. When you look at the huge volume of queries on their community, the amount of payback they stump up for redundant multiple answers to the same questions again and again, the number of staff keeping the forum in order, one wonders if it is working out quite as streamlined and cheap to run as they may have originally projected.
That is a bit idiotic, the o2 MVNOs, Giffgaff and Tesco are 1 and 2 for coverage and their actual network o2 comes in at 9.
Even worse, they have lumped the new EE network in with T-Mobile and Orange customers and decided that the network the whole industry is envious of only places at number 8 while the coverage on EE MVNO is rated number 3.
It looks like someone just put all the names in a hat and then pulled them out one by one as a list.
Can't say I noticed any difference with their ££££ spending claims on customer service. Glad to drop them. Would never go back.
I find its coverage is about the same as O2, oddly enough...
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Not always. For some issues, like a SIM card not working, and the replacement no improvement, the staff need to do it. At that stage they may be as good or bad as other companies.