''Thread Exception Not Handled''

Susie_Richards

Both my computers using Windows 8.1 have suffered 'the blue screen of death' with the message ''Thread Exception Not Handled'' :mad:

And Windows wont load!

A Windows Update seems to have caused this problem, and i have to do System Restore, to 'right' things

I even did a System Refresh on the Laptop, and then had to reinstall everything.... yet after downloading 167 Windows Updates, it's happened again :mad::mad:

Fightsback

Do you have the same anti virus package installed on both computers ?

samsamesggsandham

A good place to start is look at your System and Application log files. Any crashes should record some useful information in there. Run Eventvwr.exe and look under Windows Logs when it is opened to display the logs. Look for the Yellow (Warnings) and Red alerts and let us know what you see.

Susie_Richards

Fightsback wrote: »

Do you have the same anti virus package installed on both computers ?

Yes i do, both have Bit Defender on them.

Le_Kirk

Just had to do a restore on my laptop (Windows 7) and then had 17 updates. First time I tried, one of them "failed to install" so I tried again one at a time, earliest first with a restart after every one (how time consuming is that) and every thing went well.

Fightsback

Susie_Richards wrote: »

Yes i do, both have Bit Defender on them.

As both computers have bit defender it could possibly be a bit defender problem, very curious as to why two different PC's both are BSODing

Anti virus packages along with video drivers are the two commonest causes of BSOD's.

Also look for any other common software packages you might have between the two, however the first port of call would be the AV. AV software normally has kernel mode drivers which can cause a kernel crash, ie. BSOD

Is it the free version or paid version ?

Susie_Richards

Thankyou for the replies.

Google mentions a graphics card problem?

Fightsback

Susie_Richards wrote: »

Thankyou for the replies.

Google mentions a graphics card problem?

Note this recent thread here where the AV was causing an issue

https://forums.moneysavingexpert.com/discussion/5340505

To get a better picture of the culprit analysing the crash dumps is the way forward.

However as a first step it might be a good idea to remove bit defender temporarily and test with another free av solution.

Susie_Richards

Thankyou for the replies.

Everything/updates need a Restart, which then causes the blue screen and same message.

Susie_Richards

samsamesggsandham wrote: »

A good place to start is look at your System and Application log files. Any crashes should record some useful information in there. Run Eventvwr.exe and look under Windows Logs when it is opened to display the logs. Look for the Yellow (Warnings) and Red alerts and let us know what you see.

Struggled to find the it, but i can't see any yellow or red alerts/warnings.

Fightsback

Susie_Richards wrote: »

Thankyou for the replies.

Everything/updates need a Restart, which then causes the blue screen and same message.

Uninstall bitdefender and try again.

Also check that you don't have truster rapport installed, if so uninstall that as well.